Store Manager - Wellness

ZHONG ZHENG INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading health and wellness retailer in Singapore is seeking a Store Manager to oversee store operations, mentor staff, and achieve sales targets. This role requires at least 2 years of management experience in retail or luxury product sales. Candidates should possess N-level or O-level qualifications. The job includes managing customer relationships, executing marketing strategies, and driving business development. This position offers a competitive salary and various incentives.

Benefits

Attendance Allowance

Sales Incentive

Quarterly/Annual Incentives

Qualifications

• At least 2 years of management experience in health and wellness or retail.
• Capability to handle customer feedback and complaints effectively.

Responsibilities

• Oversee daily store operations including sales, customer service, and record-keeping.
• Lead the team to achieve sales targets consistently.
• Supervise and train staff to enhance performance.
• Build relationships with key customers.
• Execute marketing campaigns and promotions.
• Identify new market channels for business development.

Skills

Management experience

Customer service skills

Sales performance monitoring

Education

N-level/O-level

Job description

Store Manager / Deputy Store Manager

Working Days: 5 days (need work on weekends/ Public Holidays)

Location: Islandwide

Salary: $3000-$4000

Others: Attendance Allowance + Sales Incentive + Quarterly/Annual Incentives

Requirement:

• Possess N-level/ O-level
• At least 2 year of management experience in the health and wellness industry/ retail sales or high-end/luxury product sales

Job Scope:

1. Store Operations
Responsible for the overall daily operations of the retail store, including but not limited to product sales, customer service, product display and merchandising, stock control, cash management, and administrative record-keeping.

2. Sales Targets
Lead the store team to achieve company-set sales targets on a yearly, quarterly, and monthly basis. Monitor performance, allocate tasks, and implement action plans to ensure goals consistently met or exceeded.

3. Team Leadership
Supervise, train, mentor, and motivate store staff to deliver high-quality service and sales performance. Build a high-performing team and develop future leadership talent.

4. Customer Management
Build and maintain relationships with key clients, VIPs, and corporate customers. Ensure customer satisfaction by handling feedback and complaints effectively, and drive customer loyalty and repeat purchases.

5. Marketing & Promotions
Execute company marketing campaigns and in-store promotions. Collect feedback from customers and staff to improve sales strategies. Contribute to planning and implementing initiatives to increase footfall and sales revenue.

6. Additional Responsibilities
a. Provide tailored recommendations of wellness products to suit customer needs.
b. Support and guide new team members to improve their sales and customer service skills.
c. Contribute actively to business development by identifying new market channels, planning sales activities, increasing store revenue, improving customer retention, and enhancing the average transaction value.