Store Manager / Deputy Store Manager

ZHONG ZHENG INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A retail company in Singapore is seeking a Store Manager to oversee daily operations and lead a team in achieving sales targets. Candidates should have at least 2 years of management experience in the health and wellness industry or high-end/luxury product sales. The role includes executing marketing strategies and ensuring customer satisfaction through effective relationship management.

Benefits

Attendance Allowance

Sales Incentive

Quarterly/Annual Incentives

Qualifications

• At least 2 years of management experience in the health and wellness industry or high-end/luxury product sales.

Responsibilities

• Oversee daily operations of the retail store.
• Lead the team to achieve sales targets.
• Supervise and train store staff.
• Manage customer relationships and satisfaction.
• Execute marketing campaigns and promotions.

Skills

Management experience

Customer service

Sales performance

Team leadership

Education

N-level/ O-level

Job description

Overview

Store Manager / Deputy Store Manager

Working Days: 5 days (need work on weekends/ Public Holidays)

Location: NEX

Salary: $3000-$4000

Others: Attendance Allowance + Sales Incentive + Quarterly/Annual Incentives

Requirement:

• Possess N-level/ O-level
• At least 2 year of management experience in the health and wellness industry/ retail sales or high-end/luxury product sales

Job Scope:

1. Store Operations
   • Responsible for the overall daily operations of the retail store, including but not limited to product sales, customer service, product display and merchandising, stock control, cash management, and administrative record-keeping.
2. Sales Targets
   1. Lead the store team to achieve company-set sales targets on a yearly, quarterly, and monthly basis. Monitor performance, allocate tasks, and implement action plans to ensure goals are consistently met or exceeded.
3. Team Leadership
   • Supervise, train, mentor, and motivate store staff to deliver high-quality service and sales performance. Build a high-performing team and develop future leadership talent.
4. Customer Management
   • Build and maintain relationships with key clients, VIPs, and corporate customers. Ensure customer satisfaction by handling feedback and complaints effectively, and drive customer loyalty and repeat purchases.
5. Marketing & Promotions
   • Execute company marketing campaigns and in-store promotions. Collect feedback from customers and staff to improve sales strategies. Contribute to planning and implementing initiatives to increase footfall and sales revenue.
6. Additional Responsibilities
   • Provide tailored recommendations of wellness products to suit customer needs.
   • Support and guide new team members to improve their sales and customer service skills.
   • Contribute actively to business development by identifying new market channels, planning sales activities, increasing store revenue, improving customer retention, and enhancing the average transaction value.