Store Manager

LVL Music Academy; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A prominent music education institution in Singapore is seeking a Full-time Store Manager. The candidate will lead a team, drive sales for instruments and lessons, and oversee daily operations. Strong customer service skills and managerial experience are required. Competitive base salary and uncapped commissions are offered. Join a vibrant team passionate about music and education.

Benefits

Uncapped commissions

Medical & Insurance Coverage

14 Days Annual Leave

Continuous Learning & Training

Career Growth Opportunities

Complimentary Music Lessons

Qualifications

• 2-3 years of experience in customer service.
• Minimum of 1 year in a managerial or supervisory role.
• Proficiency in written and spoken English.

Responsibilities

• Drive sales and upsells of instruments and lessons.
• Mentor team members through coaching.
• Ensure seamless day-to-day operations.

Skills

Sales skills

Customer service

Leadership

Problem-solving

Adaptability

Job description

LVL Music Academy Pte Ltd is hiring a Full time Store Manager role in Bukit Timah, Singapore. Apply now to be part of our team.

Requirements for this role:

• Looking for candidates available to work:
  • Mon morning
  • Mon afternoon
  • Mon evening
  • Tue morning
  • Tue afternoon
  • Tue evening
  • Fri morning
  • Fri afternoon
  • Fri evening
  • Sat morning
  • Sat afternoon
  • Sat evening
  • Sun morning
  • Sun afternoon
  • Sun evening
• 2-3 years of relevant work experience required for this role
• Expected salary: $4,000 - $4,100 per month

Earn $8K+ Monthly with $3,500 Base

About the Role

LVL Music Academy is seeking a Centre Manager to lead and mentor a team of front-line staff in achieving business goals and delivering exceptional customer experiences. The Centre Manager will be equipped with strong organizational and sales skills, deep product knowledge, and a passion for music education to promote LVL’s services and programs effectively.

Roles & Responsibilities

Sales and Growth

• Drive sales and upsells of instruments, accessories, and lessons.
• Retain existing customers through effective problem-solving and excellent service standards.
• Maintain or exceed closure/conversion rate targets for trial lessons to ensure maximum output from leads.

Team Leadership and Development

• Mentor and cultivate team members through on-the-ground coaching to help them achieve their individual targets.
• Execute teacher and staff growth plans to meet monthly performance objectives.
• Foster a positive work culture aligned with LVL Music Academy values.

Customer Service and Operations

• Answer incoming phone calls and emails promptly and professionally.
• Ensure seamless day-to-day operations, including scheduling, registration, and student administration.
• Support operational tasks, including inventory management, merchandising, and general centre housekeeping.
• Uphold the highest quality of service standards to enhance student satisfaction and mitigate turnover.

General Administration

• Track and report on sales, staff performance, and operational metrics.
• Perform any other duties assigned by the Management team to support the overall success of the centre.

Hiring Criteria

• Minimum of 2–3 years’ experience in customer service, with at least 1 year in a managerial or supervisory role.
• Available to work retail hours and on weekends.
• Strong adaptability, leadership, and problem-solving skills.
• Proficiency in written and spoken English (bilingual or trilingual a plus).
• Goal-driven, able to focus and prioritize tasks to drive centre growth.
• Positive, outgoing, and passionate about customer service and music education.

Compensation & Benefits

• Base Salary: $3,500 per month
• Uncapped Commissions: High-earning potential with top performers exceeding $8,000+ monthly through instrument sales
• Medical & Insurance Coverage for peace of mind
• 14 Days Annual Leave plus Sick Leave
• Continuous Learning & Training: In-house development programs to sharpen your skills
• Career Growth Opportunities: Clear pathways for professional advancement
• Complimentary Music Lessons to enrich your personal journey
• Vibrant & Supportive Culture: Join a passionate team in a dynamic, collaborative environment

About LVL Music Academy

Founded in 2013, LVL Music Academy is a leading music school and instrument shop in Singapore, specializing in string instruments (violin & cello). LVL is the first music hub in Singapore to combine a music school, instrument shop, and in-house repair workshop under the same roof, providing students, parents, and musicians with a truly comprehensive music experience.

Company Mission/Vision

LVL Music Academy’s mission is to be the first choice for music education and string instrument retail in Singapore, creating a supportive, inspiring, and professional environment where students, parents, and staff thrive.