Store Manager

Refresh Group Pte Ltd; Singapore; On-site; SGD 45,000 - 55,000; Full time

Job summary

A wellness retail brand in Singapore is seeking a dynamic Store Manager to lead their new concept store. You will oversee daily operations, manage a team, and deliver exceptional customer experiences. Ideal candidates will have 3-5 years of retail experience, strong leadership skills, and be comfortable with live commerce formats. This role offers competitive salary plus performance incentives and opportunities for career growth.

Benefits

Competitive salary

Sales incentive

Performance bonus

Staff purchase privileges

Qualifications

• Minimum 3–5 years of retail experience, with at least 2 in a supervisory or management role.
• Background in wellness, beauty, lifestyle, or boutique retail preferred.
• Good communication skills (English + Mandarin a plus).

Responsibilities

• Lead and motivate retail team to achieve store sales & KPI targets.
• Ensure daily operations run smoothly – opening, closing, cash handling, inventory.
• Coordinate weekly Shop Kang LIVE sessions and support content creation.

Skills

people leadership

customer service

communication skills

problem-solving

Job description

We’re looking for a dynamic, people-oriented Store Manager to head our new wellness-lifestyle concept store where retail meets live commerce.

At Shop Kang 康坊, we believe wellness belongs in every home. You’ll lead a team to deliver exceptional customer experiences, manage daily operations, and host occasional live sessions showcasing our curated products.

Key Responsibilities

Store Leadership & Operations

• Lead, coach, and motivate retail team to achieve store sales & KPI targets.
• Ensure daily operations run smoothly – opening, closing, cash handling, rostering, inventory.
• Uphold store visual standards, aroma, cleanliness, and merchandising displays.
• Manage stock ordering, receiving, and inventory accuracy.

Sales & Customer Experience

• Deliver a welcoming, advisory experience to customers.
• Train team on wellness product knowledge (herbal teas, aromatherapy, home devices).
• Handle VIP customers, feedback, and service recovery when needed.

Marketing & Live Commerce

• Coordinate weekly Shop Kang LIVE sessions – plan featured products, prepare team and store setup.
• Support content creation (product demos, short clips, collaborations).
• Liaise with HQ Marketing for campaigns, sampling events, and community outreach.

People Management

• Recruit, train, and retain high-performing team members.
• Conduct performance reviews, set monthly targets, and manage commission tracking.
• Build a culture of professionalism, calm energy, and teamwork aligned with Shop Kang values.

Reporting & Administration

• Submit daily sales reports, inventory updates, and weekly store performance summaries.
• Monitor expense control, petty cash, and supplier coordination.

Requirements

• Minimum 3–5 years’ retail experience, with at least 2 in supervisory or management role.
• Background in wellness, beauty, lifestyle, or boutique retail preferred.
• Strong people leadership & customer-service mindset.
• Good communication skills (English + Mandarin a plus). We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Comfortable with camera/live commerce formats (training provided).
• Organized, mature, calm under pressure, and hands-on.
• Able to work retail hours/weekends.

We Offer

• Competitive salary + sales incentive + performance bonus.
• Staff purchase privileges across Refresh Group brands.
• Career growth into Area Manager / Brand Trainer / Live Commerce Lead.
• Supportive environment promoting wellness and learning.