Store Manager

Fendi; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A luxury fashion retailer is seeking an experienced Store Manager in Singapore. You will oversee store operations, manage staff, and ensure top-notch customer service while achieving sales targets. The ideal candidate has 8-10 years of experience in the luxury retail sector and possesses strong leadership skills, a business acumen, and the ability to build client relationships. This position offers a dynamic environment that embraces the values and culture of high-end retail.

Benefits

Diversity and inclusion culture

Opportunities for career growth

Creative work environment

Qualifications

• Minimum 8 - 10 years of experience in retail/luxury industry.
• At least 3 years in a boutique lead capacity.
• Proven ability to implement initiatives and demonstrate commercial creativity.

Responsibilities

• Monitor store performance to meet KPIs.
• Manage quality of customer service.
• Motivate team members to achieve sales targets.
• Conduct training for new joiners.

Skills

Strong business acumen

Result driven

Proficient in MS Office

Ability to build strong client relationships

Ability to work with diverse teams

Tools

CRM software

Retail tools

Job description

Position :

As Store Manager you will be responsible for overall management of the store, staff, merchandise and customer service. You will work towards achieving the sales objectives, store profitability goals, achieving and maintaining high operational and merchandising standards, building highly motivated team and coaching / developing your team members to enable them to progress in Fendi.

While representing the FENDI DNA, craftmanship, quality of materials and creativity throughout the market, you will be engaged in achieving your team’s targets meeting the assigned KPIs and sales goals.

Job responsibilities

Performance Management and Business Development

• Monitor and achieve store performance by tracking and ensuring that the KPIs targets are met
• Strategize and implement the necessary improvement plans in timely manner, thinking out of the box whilst taking reasonable risk where necessary and applicable
• Conduct a brief every day, providing team members a condensed overview of the business, reinforcing and reiterating the right salesfloor behaviors and action plans
• Demonstrate sales leadership for staff and set performance targets for team and individual, relating to the KPIs and business objectives
• Instruct and supervise staff in the correct execution of all company operating procedures, ensuring internal compliance.
• Challenge the team to go the extra mile, ensuring excellence in terms of results and service

Client Management

• Manage quality of customer service, to meet customer expectations
• Develop loyal FENDI customers and make sure that all customers are properly and strategically assigned to a Client Advisor for development
• Act as brand ambassador to strengthen / build relationships with VIP clientele / new customers, hosting conjunctly with the client advisors as and when applicable.
• Improve NPS and CX scores with the appropriate action plans

Staff Management

• Motivate and challenge team members to achieve assigned sales targets and assign clearly day-to-day tasks
• Inspire employees to maximize team spirit, to promote teamwork and to maintain harmonious staff relations
• Ensure consistency on team performance, enhancing individual's performance through Monthly Touch Base and daily coaching
• Provide a global perspective on business trends, helping associates understand the business better, while emphasizing the importance of routines and acceptable risk taking.
• Supervise store personnel and enforce Company policies while adhering to proper procedures regarding disciplinary action
• Ensure the proper management of staffing roster to provide effective store coverage
• Ensure the whole team is equipped with relevant working tools and ensure all needed accounts are in place and maintained

Training

• Responsible for full spectrum on-the-job-training, reinforce brand's DNA in the team, KPIs
• Conduct Induction Training for new joiners and mentoring exercises
• Identify individual and team training needs to develop Talents and communicate these needs to HR Department / local retail training manager

Administrative and operations Management

• Review and submit sales and operational reports to management in adherence to company's KPIs and policies
• Inform management of decisions and procedures relating to business made at store level and any staff issues
• Oversee and ensure accuracy in daily invoices, petty cash, invoice control.
• Take necessary action to effectively control costs and ensure efficient operation in the store
• Ensure that FENDI’s standards are applied and maintained at all times across the customer service, internal control and back-office activities (stock, administration, etc.).
• Make sure inventory checks are in place and is responsible for discrepancies

General Store Conditions / Visual Merchandising

• Ensure that Visual Merchandising is consistent with Company standards
• Know the best sellers and have them on display all the time
• Align periodically visual merchandising & sales performance

Profile

• Minimum 8 - 10 years of related experience in retail / luxury industry with at least 3 years of experience in the capacity of a boutique lead
• Strong business acumen, result driven, goal oriented, capacity to implement all needed initiatives and demonstrate commercial creativity
• Proficient in MS office, CRM and retail tools
• Approach problems with a global mindset, inspiring the team to follow
• Prior experience in building strong client relationships and delivering client-centric solutions
• Possess an entrepreneurial mindset, championing for greater organizational effectiveness
• Making effective and timely decisions that keep the organization moving forward, applying an appropriate level of risk-taking
• Planning and prioritizing work to meet commitments aligned with organizational goals
• Holding self and the team accountable to meet commitments, inspiring the team to follow
• Cultivate a climate where people are motivated to do their best, while championing for the team to take ownership of their own learning.
• Prior experience in developing people to meet the organizational missions and ambitions, ensuring proper development / succession plan for future appointments.
• Developing and delivering multimode communications
• Have the managerial courage to address difficult issues, making a concerted effort to tackle or resolve such issues.
• Be able to work with culturally diverse team, recognizing the value that different perspectives and cultures bring to an organization

Additional information

Fendi is an Italian luxury fashion house founded in Rome. Since 1925, the year in which it was founded, Fendi has linked its success, its image, its quality, and the glamour of its products to a dual element : a delicate and precious equilibrium between tradition and modernity, the desire to preserve the values of the past and the courage to dare, innovate and astound.

Fendi provide equal employment opportunities and welcome applications from all qualified candidates. We are committed to a culture of diversity and inclusion. Our objective is to attract and retain individuals with core business skills and encourage internal mobility to leverage skills most effectively, accelerate professional growth and promote inter-cultural exchange. Our successes – both past, present and those to come – are all down to our people. We look for creative, curious, passionate and open-minded people with a desire to embrace Fendi’s culture and values.