Store Manager

Zhong Zheng International Pte Ltd; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading retail company in Singapore is seeking a Store Manager to oversee operations, lead the sales team, and manage customer relationships. The ideal candidate has management experience in the health and wellness industry or luxury sales, alongside strong leadership and customer service skills. This position offers a competitive salary range and additional incentives for high performance.

Benefits

Attendance Allowance

Sales Incentive

Quarterly/Annual Incentives

Qualifications

• At least 2 years of management experience in health and wellness or luxury sales.
• Strong leadership skills to manage a retail team effectively.
• Excellent customer relationship management.

Responsibilities

• Oversee daily operations of the retail store.
• Lead the team to achieve sales targets.
• Supervise and train store staff for high-quality service.
• Build relationships with key clients for customer loyalty.
• Execute marketing campaigns and promotions.

Skills

Management experience in retail

Customer service expertise

Sales performance

Team leadership

Education

N-level/ O-level

Job description

Store Manager / Deputy Store Manager

Job Details

• Working Days: 5 days (need work on weekends/ Public Holidays)
• Location: NEX
• Salary: $3000-$4000
• Others: Attendance Allowance + Sales Incentive + Quarterly/Annual Incentives

Requirement:

• Possess N-level/ O-level
• At least 2 years of management experience in the health and wellness industry/ retail sales or high-end/luxury product sales

Job Scope

1. Store Operations

   Responsible for the overall daily operations of the retail store, including but not limited to product sales, customer service, product display and merchandising, stock control, cash management, and administrative record-keeping.

2. Sales Targets

   Lead the store team to achieve company-set sales targets on a yearly, quarterly, and monthly basis. Monitor performance, allocate tasks, and implement action plans to ensure goals are consistently met or exceeded.

3. Team Leadership

   Supervise, train, mentor, and motivate store staff to deliver high-quality service and sales performance. Build a high-performing team and develop future leadership talent.

4. Customer Management

   Build and maintain relationships with key clients, VIPs, and corporate customers. Ensure customer satisfaction by handling feedback and complaints effectively, and drive customer loyalty and repeat purchases.

5. Marketing & Promotions

   Execute company marketing campaigns and in-store promotions. Collect feedback from customers and staff to improve sales strategies. Contribute to planning and implementing initiatives to increase footfall and sales revenue.

6. Additional Responsibilities
   1. Provide tailored recommendations of wellness products to suit customer needs.
   2. Support and guide new team members to improve their sales and customer service skills.
   3. Contribute actively to business development by identifying new market channels, planning sales activities, increasing store revenue, improving customer retention, and enhancing the average transaction value.