Store Lead: Customer Experience & Training

DA HUA RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 32,000 - 42,000; Full time

Job summary

DA HUA RECRUITMENT PTE. LTD. is seeking a store associate in Singapore to support daily operations in a busy cake shop. You will assist walk-in customers, promote products, and handle orders while maintaining store cleanliness and a positive image.

You will liaise between supervisors and staff, train new hires, and help prepare shift schedules. Flexibility to work night and split shifts is required, with overtime as needed.

Qualifications

• Must have good customer service skills.
• Able to speak English and Mandarin to liaise with colleagues and customers.
• Able to work night shifts and split shifts.
• Willing to work overtime when required.

Responsibilities

• Assist walk-in customers in purchasing cakes.
• Promote products and optimize sales opportunities.
• Attend to customer orders and inquiries.
• Perform housekeeping to maintain store cleanliness and image.
• Monitor individual and team performance metrics.
• Provide staff with technical guidance and assistance.
• Prepare job descriptions and work schedules.
• Relate productivity concerns to the Supervisor.
• Assist with other administrative tasks as required.

Skills

Customer service

Bilingual English Mandarin

Night shift

Split shift

Job description

DA HUA RECRUITMENT PTE. LTD. is seeking a store associate in Singapore to support daily operations in a busy cake shop. You will assist walk-in customers, promote products, and handle orders while maintaining store cleanliness and a positive image.

You will liaise between supervisors and staff, train new hires, and help prepare shift schedules. Flexibility to work night and split shifts is required, with overtime as needed.