Storage engineer

UP COMMUNICATIONS PTE LTD; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading IT solutions provider in Singapore is seeking a Storage Engineer with over 5 years of experience in the IT storage environment. The ideal candidate will be responsible for storage log analysis, configuration reviews, and ensuring customer satisfaction through effective training and support. Strong communication skills and a customer-focused approach are essential for this role, which features opportunities for operational optimization and capacity planning.

Qualifications

• At least 5 years of experience in IT storage environment.
• Good experience with storage hands-on configuration and storage data migration.
• Familiar with technical principles of disaster recovery and backup solutions.

Responsibilities

• Collect and analyze storage log information.
• Perform configuration reviews and provide optimization suggestions.
• Test and verify changes and new software releases.
• Manage change requests and generate operational reports.

Skills

Storage environment familiarity

Customer focus

Multi-tasking

Monitoring and issue support

English communication skills

Customer focus

Multi-tasking

Job description

Storage Engineer

Job Description

• Storage log information collection and analysis, reporting
• Perform provisioning configuration review, provide suggestions to correct or optimize the configurations based on customer requirements, recommend changes to procedures which result in operational optimization
• Test and verify the configuration change, new patch or new software release
• Change Management including participation in the planning, approval, and implementation of any authorized change request
• Generate regular operational reports using Customer-supplied's tools
• Participate in storage capacity measurement and capacity planning including capacity forecasting
• Attend to and fix vulnerabilities found on Huawei's storage hardware and software products
• Assist with detailed technical planning for future initiatives
• Develop and deliver a set of recommendations for customer that outlines areas that could be significantly improved. These could be operational, technical, or support related
• Increase Customers understanding and knowledge of storage solutions to maximize Customer's benefit from product features and functionality
• Assist in training Customer's staff in the most efficient and effective methods of utilizing the solution capabilities.
• Conduct review meetings with Customer at a mutually agreed frequency, no less than monthly, to discuss the engagement status, issues, new requirements, and Customer's overall satisfaction.
• Coordinate any changes to the Statement of Work (whether cost impacting or not) with Customer in accordance with the Change Control process.
• Participate in Root Cause Analysis reviews when applicable
• Meet the customer at the conclusion of the engagement to assure that any applicable responsibilities are turned over to Customer.

Requirements

• At least 5 years of experience in IT storage environment
• Familiar with storage environment
• Have good experience of storage hands on configuration and storage data migration
• Familiar with technical principles of disaster recovery and backup solutions, and data migration solutions of storage.
• Experience on Daily Monitoring and able to support incidents/ issues.
• Basics in OS concepts of Windows/ Linux/Unix Systems administration (Ubuntu, CentOS, Red Hat, Solaris, AIX etc.).
• Excellent English oral and written communication skills.
• Strong customer focus & Multi-tasking skills