SRE & Production Support Engineer - Cloud & Observability

SCIENTE INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 120,000 - 190,000; Full time

Job summary

SCIENTE INTERNATIONAL PTE. LTD. seeks a proactive Production Support / Site Reliability Engineer to join the Data Analytics and Reporting Platform team. The role blends production support, cloud tech, data analytics, observability, automation, and financial markets knowledge.

You will own incident management during Asia trading hours, contribute to reliability, security, and operational excellence, and drive automation and AI-assisted improvements across the platform.

Qualifications

• Bachelor's or Master's degree in Computer Science, Mathematics, Finance, Engineering, or a related discipline.
• 3-4 years of experience in supporting Google Cloud technologies such as Terraform, BigQuery, Cloud Composer, Dataflow.
• Understanding of financial markets products (Rates, Fixed Income, Repos, FX, Money Markets).
• Experience with SRE principles, observability, and operational resilience.
• Experience applying AI or ML to IT operations (AIOps, alerting, anomaly detection).
• Experience with production support, incident and problem management.
• Hands-on monitoring/observability tools (Grafana, Prometheus, ELK/Kibana).
• Understanding of CI/CD, DevOps/SRE practices, and iterative software delivery.
• ITIL processes and security concepts (SOx, certificates, authentication).
• Strong troubleshooting and communication with stakeholders.
• Experience supporting platforms during market hours.
• Strong communication and stakeholder-management skills.

Responsibilities

• Provide operational support for the Data Analytics and Reporting platform during Asia trading hours.
• Take ownership of production incidents and coordinate resolution with stakeholders.
• Drive problem management by identifying recurring issues and prioritizing improvements.
• Enhance platform reliability, performance, security, and operational excellence.
• Drive automation and AI-assisted operational improvements.
• Support testing, release, and deployment activities for production changes.
• Maintain and improve runbooks, knowledge articles, and user guidance.
• Collaborate with Trading, Risk, and Infrastructure teams to resolve issues.
• Participate in a shared global standby rotation (about one week per month).
• Work in an Agile/Scrum squad with a Product Owner-prioritized backlog.

Skills

Production support

Site Reliability Engineering

Incident management

Observability

Automation

AI/ML in IT operations

Cloud technologies

Stakeholder communication

Troubleshooting

Education

Bachelor's or Master's degree in Computer Science / related

Tools

Terraform

BigQuery

Cloud Composer

Dataflow

Grafana

Prometheus

ELK/Kibana

CI/CD

ITIL familiarity

Job description

SCIENTE INTERNATIONAL PTE. LTD. seeks a proactive Production Support / Site Reliability Engineer to join the Data Analytics and Reporting Platform team. The role blends production support, cloud tech, data analytics, observability, automation, and financial markets knowledge.

You will own incident management during Asia trading hours, contribute to reliability, security, and operational excellence, and drive automation and AI-assisted improvements across the platform.