Sr Staff Nurse, Virtual Care Centre

National Healthcare Group Corporate Office (HQ); Singapore; On-site; SGD 52,000 - 70,000; Full time

Benefits offered by this job

Professional development

Pioneering virtual care

Collaborative work environment

Job summary

NHG Population Health seeks experienced Registered Nurses to join the Virtual Care Centre in Singapore. The role focuses on telehealth delivery, clinical care, and care coordination across hospital, community and primary care settings.

Ideal candidates have at least 2 years of direct patient care, Singapore Nursing Board registration, and strong IT fluency to navigate EMRs and telehealth systems. Weekend/public holiday shifts are required.

Qualifications

• Registered Nurse with Singapore Nursing Board registration.
• Minimum 2 years direct patient care experience in clinical settings.
• Experience with telehealth platforms and multi-channel communication is preferred.

Responsibilities

• Provide safe, person-centred care in telehealth delivery.
• Conduct tele-triage to assess urgency using protocolised guidelines.
• Support care coordination across hospital, community and primary care settings.
• Carry out post-discharge follow-up and care transitions.
• Document encounters accurately across platforms.

Skills

Fluent in English

Multilingual abilities

Strong communication skills

Independent and team player

IT proficiency

Education

Singapore Nursing Board registration

Tools

Electronic medical records

Telehealth platforms

Clinical information systems

Job description

NHG Population Health is recruiting experienced Registered Nurses to join our expanding Virtual Care Centre. These positions offer the opportunity to contribute to Singapore's healthcare transformation through innovative virtual care delivery.

Role Overview:

As a Virtual Care Centre, you will support the planning, operationalisation, and resource management of NHG's Virtual Care Centre, delivering care to clients through comprehensive telehealth platforms while coordinating care across multiple healthcare settings and community

Key Responsibilities:

Clinical Care Delivery:

• Provide safe, person-centred care in accordance with TNS policies and evidence-based practices
• Conduct tele-triage to assess medical urgency and guide appropriate care decisions using protocolised guidelines
• Deliver care advisory for symptom management and health education to clients and families
• Support Enrolled residents and GPs with tele-healthcare and case management services

Care Coordination:

• Navigate client and family experience throughout their entire care journey
• Coordinate seamless transitions between hospital, community, and primary care settings
• Collaborate with interdisciplinary teams, primary care providers, and community partners to ensure continuity of care
• Facilitate referrals and handoffs to appropriate care providers based on client needs

Hospital-to-Home Services:

• Conduct post-discharge follow-up calls and care transitions
• Evaluate client health progress and facilitate community care coordination
• Provide health information on disease prevention, rehabilitation techniques, and treatment compliance
• Manage co-care arrangements with community and primary care partners

Service Development:

• Support Virtual Care Centre's development initiatives including workflow harmonisation, clinical systems, and process redesign
• Participate in ongoing audit and improvement activities
• Contribute to outcome delivery and service evaluation
• Maintain accurate documentation and call encounter records across multiple platforms

Professional Development:

• Participate in continuing nursing education and evidence-based practice activities
• Mentor junior staff and support team development

Essential Requirements:

• Registered Nurse with Singapore Nursing Board
• Minimum 2 years direct patient care experience in clinical settings
• Community nursing or Emergency Department triage experience preferred
• Fluent in English and a second language (multilingual abilities advantageous)
• Strong IT proficiency with ability to navigate multiple healthcare systems simultaneously
• Experience with electronic medical records, telehealth platforms, and clinical information systems
• Comfort with multi-channel communication platforms (voice, email, video, chat) and ability to switch between systems efficiently

Key Competencies:

• Strong interpersonal and communication skills with care coordination abilities
• Ability to work independently and as part of a multidisciplinary team
• Critical thinking and clinical judgement in complex situations
• Adaptability to fast-paced environments and stressful situations
• Commitment to rotating shifts, including weekends and public holidays

What We Offer:

• Opportunity to pioneer virtual care service delivery in Singapore
• Professional development through continuous learning programmes
• Collaborative work environment with healthcare innovation focus
• Contribution to meaningful health outcomes for the community
• Experience with cutting-edge healthcare technology and systems