Sr Patient Information Associate (Office Hour)

Institute of Mental Health; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A prominent mental health facility in Singapore is seeking a dedicated staff member to provide patient care and administrative support within their Contact Centre. This role emphasizes outstanding customer service and handling calls and inquiries related to mental health services. Ideal candidates should possess strong communication skills and a service-oriented approach. Availability to work after hours and on weekends is required.

Qualifications

• Previous experience in a call centre is preferred.
• Able to work after office hours and on weekends if needed.

Responsibilities

• Handle calls and enquiries from the General Line and Appointment Line.
• Assist in scheduling appointments for patients.
• Perform administrative duties including filing referral documents.
• Carry out other duties assigned by the supervisor.

Skills

Service-oriented

Good communication skills

Interpersonal skills

Job description

Institution: Institute of Mental Health

Family Group: Ancillary

Department: Contact Centre

Job Description:

Staff plays a crucial role in facilitating patient care and administrative functions, ensuring calls/enquiries are timely received and providing efficient services while maintaining a high standard of customer service.

Job Responsibilities:

• Handles calls and enquiries from the General Line and Appointment Line to provide information on IMH’s services to patients and the public
• Assists in scheduling appointments for patients and/or provides information related to appointments to patients respectively
• Performs administrative duties such as filing referral documents, department’s records, updating rosters and department statistics reports
• Performs other duties assigned by supervisor

Requirements:

Competency

• Service-oriented, confident and have a passion for helping others.
• Good communication and interpersonal skills

Educational and Professional Requirements

• Applicants with previous experience in call centre are welcome to apply
• Able to do coverage when need arises after office hours till 9pm and on weekends

About IMH:

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.