Sr. Partner Delivery Manager

United States Digital Space LLC; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

United States Digital Space LLC seeks a Professional Services Delivery Partner Manager to lead partnerships with Global and Regional System Integrators, accelerating customer outcomes through effective enablement and delivery of the company platform technology.

You will build partner programs, govern delivery quality, develop roadmaps, and drive quarterly business reviews with priority partners, ensuring scale and consistent service delivery across regions.

Qualifications

• Extensive industry experience in resource management and demand pipeline management.
• Proven track record in professional services delivery with large IT orgs.
• Experience enabling partners and upskilling teams.
• Proven ability to translate business needs into technology solutions.

Responsibilities

• Oversee the company Delivery Partner Program with GSIs, RSIs, and SIs.
• Lead partner selection with RFP templates and scorecards.
• Drive MBRs and QBRs with priority partners and develop roadmaps.
• Govern delivery quality and measure CSAT and partner surveys.
• Align PS and Partner strategy with Assurance and advisory services.
• Facilitate bi-directional contractual negotiations with partners.

Skills

Resource management

Partner management

Consulting leadership

Commercial agreements

Customer engagement

Upskilling teams

Contract negotiation

Job description

CSQ327R54

At the company we work on some of the most complex distributed processing and machine learning problems in the world and our customers challenge us with interesting new big data and AI use cases. You will shape the future of big data and the machine learning landscape for leading Fortune 500 organizations.

Professional Services Delivery Partner Manager

supports the mission of the Professional Services team, which is to accelerate and de-risk our customers' business outcomes through effective enablement and delivery of the company platform technology. This is an individual contributor role that will oversee the the company Delivery Partner Program which looks to use close partnerships with key system integrators to effectively co-deliver the company services engagements.

The impact you will have:

• You will work with the Professional Services team in order to use the company delivery partners to accelerate our customer project outcomes.

• Build and develop Professional Services relationships with Global System Integrators (GSIs), Regional System Integrators (RSIs), regional Partner team to support bi-directional pipeline review and bi-directional engagements (subcontracting, and advisory) for company priorities.

• Build a RFP process to support Partner Selection for large complex multi year, multi phase migration deals. Create templates, scorecards to supplement partner selection with a data driven approach.

• Spearhead and lead efforts to incubate and ramp new partners with Gen AI capabilities.

• Drive MBRs and QBRs with priority partners, and develop long term roadmaps for PS Partner delivery priorities. Develop scorecards and feedback loops to segment partners by focus areas, regions and company priorities.

• Drive delivery governance to ensure partner quality and delivery on Services led and partner supported implementations. Support global programs to measure partner quality such as CSAT, Partner Survey and program governance.

• Lead programs that align with our PS & Partner strategy for Assurance and advisory services. Work with our cross-functional channel teams to enable GSIs, RSIs, SIs on Assurance services, and support bi-weekly reviews and deal governance

• Support Partner IP efforts such as the creation of service delivery kits to better scale our ecosystem.

• Liaison with Delivery Partner organizations to ensure personnel have the required level of training and certification in order to achieve the company projects following best practices. Champion and provide thought leadership for specialization programs. You will implement and lead programs for achieving requirements and exceeding delivery quality.

• Build and maintain an effective onboarding process for partner resources ensuring effective utilization and quality of services across the company customer deliveries.

• Work with the the company resource management team to oversee the pipeline planning process with each of the delivery partners, ensuring partner resource availability in a timely manner to support the company services opportunities.

• Allocation and outsourcing of Projects to Services partners. This includes selecting the appropriate partner for the project and working with the partner closely to ensure project success.

• Work with our legal, people operations and other cross functional organization to support bi directional contractual negotiations

• Advocate for the Partner's needs internally; managing any escalations and issues on projects being delivered by partners.

• Develop, implement, and monitor Key Performance Indicators for each Services partner.

• Coach, Mentor junior members of the team, and partner resource

What we look for:

• Extensive industry experience including resource management and demand pipeline management and record of success in navigating and driving engagements with large IT organizations with a focus on managed or professional service delivery

• Extensive experience within a professional services organization as a partner Manager, and/or Consulting Manager.

• Experience managing partner or third-party organization enablement including upskilling teams to provide delivery capabilities.

• Excel at working directly with Partners and customers to gather, prioritize, plan and execute solutions to customer business requirements as they relate to technology.

• Experience managing commercial agreements with partners including statements of works to support services management.

About the company

the company is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the the company Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, the company offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow the company on LinkedIn, X, YouTube, and Instagram.

Benefits

At the company, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

At the company, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at the company are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

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