Sr. Enterprise Account Engineer, Media Delivery, AWS Elemental, Enterprise Services, Media Spec[...]

AMAZON WEB SERVICES SINGAPORE PRIVATE LIMITED; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A global cloud services provider is seeking an Enterprise Account Engineer in Singapore. This role involves optimizing video delivery for top customers and requires strong technical engineering and troubleshooting skills. The ideal candidate has over 5 years of experience with distributed applications and a passion for customer engagement. This position offers a collaborative work environment and opportunities for growth.

Qualifications

• 5+ years of design/implementation/operations/consulting experience with distributed applications.
• 5+ years of technical engineering experience.

Responsibilities

• Act as the primary technical point of contact during live event delivery.
• Drive well-architected solutions across multiple AWS services.
• Collaborate with Product Managers to define customer technical requirements.
• Oversee video delivery performance and troubleshoot issues.
• Build training materials and operational plans.

Skills

Distributed applications design

Technical engineering

Video delivery performance monitoring

Troubleshooting complex performance problems

Customer interaction

Job description

Overview

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. Amazon Web Services (AWS) is looking for an Enterprise Account Engineer who is passionate about helping our largest video customers optimize, operate, and get the best performance out of their streaming media workloads. This role is within the AWS Strategic Industries Media Specialists team. Our team builds deep relationships with the top companies in video through which we drive best practices through an architectural and operational lens ensuring our customer’s are set-up for success. We exemplify Customer Obsession working alongside our customers’ engineering and operations teams embedding to become a trusted advisor, customer champion and team member.

Responsibilities

• Act as the primary technical point of contact representing the technical needs of high-value media workflows for key enterprise accounts during live event delivery
• Work across multiple AWS services including video origination and delivery services to drive well architected solutions and ensure the consistently high customer experience with overall content delivery performance
• Interface with customer project managers and technical owners to understand key technical and operations requirements
• Collaborate with Product Managers to define customer technical requirements, helping to advocate for solutions that drive long-term operational success
• Collaborate with CloudFront performance teams to drive key customers’ success initiatives
• Oversee video delivery performance by monitoring both customer and service metrics
• Identify, troubleshoot, mitigate and resolve complex video delivery performance problems
• Own customer-facing and internal communication during production impacting incidents
• Work independently with customer engineering and operations teams
• Build training materials, runbooks, and operational plans to help jump-start a newly forming team

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Qualifications

Basic qualifications

• 5+ years of design/implementation/operations/consulting with distributed applications experience
• 5+ years of technical engineering experience

Preferred qualifications

• Experience in a 24x7 operational services or support environment
• Experience in internal enterprise or external customer-facing environment as a technical lead

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.