Sr Director, Inspire Value

ServiceNow; Singapore; Hybrid; SGD 250,000 - 450,000; Full time

Job summary

ServiceNow in APAC is seeking an Inspire Value Director within the Global Industry and Solutions Org to lead strategic value engagements, partnering with Sales to accelerate value-led transformations using the NOW platform. This executive role requires deep consulting experience and a passion for customer outcomes.

The role focuses on executive-level advisory, cross-functional leadership, and accountable delivery of high-impact engagements across diverse industries, with travel across Asia as

Qualifications

• 20+ years in management consulting and financial/investment management.
• Strategic analytical and financial experience to build compelling business cases.
• Proven ability to lead high-performing teams and manage senior-level projects.
• Ability to influence at top levels with integrity, empathy and passion.
• Experience with enterprise cloud solutions and NOW platform is a plus.
• Willingness to travel 40-60% across Asia.

Responsibilities

• Define regional deals and growth strategy with Sales Leadership.
• Lead multi-million-dollar value-led investment cases for customers.
• Facilitate executive vision through workshops with C-suite and boards.
• Build and mentor a strategy and value advisory team.
• Align internal functions and drive thought leadership and product feedback.

Skills

Executive presence

Strategic acumen

Leadership and mentorship

Strategic consulting toolkit

Adaptability

Technology fluency

Industry expertise

Travel flexibility

Tools

NOW platform experience

Job description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

As a crucial pillar withinServiceNowGlobal Industry and Solutions Org, and a member ofInspire Value APAC, the team is committed to revolutionizing the enterprise software customer experience and deliver unparalleled value and exponential returns for customers.Our approach is founded on a understanding of diverse industries, our customers strategic imperatives, and their desired outcomes. We engage extensively with our customers to discern how ServiceNow can effectively drive their digital transformation objectives through bespoke, industry-specific solutions, and strategic partnerships.

At the core of our approach lies the innovative Now Value methodology, which fosters creative customer engagement experiences. We craft and lead strategic, consultative interactions that foster consensus and alignment on how the core capabilities of the NOW platform can bolster CXO-level value-led business transformations.

Drawing from years of practical experience and a profound understanding of both business and technology trends, the Inspire Value Director cultivates and nurtures a team of trusted strategic advisors. These advisors serve as invaluable partners to our sales leadership, account teams, and customer executives, collaborating closely with these stakeholders to ensure mutual success and lasting impact.

This role combines strategic leadership with customer impact and team building in three core areas:

1. Strategic growth and executive influence

• Partner with Sales Leadershipto define and execute the regional strategic deals and growth strategy, acting as a key advisor to accelerate sales outcomes
• Directly influence outcomeson multi-million-dollar strategic deals by leading the creation of compelling, board-level propositions and investment cases for value-led transformations
• Facilitate executive vision and value workshopswith C-suite and Board-level, representing ServiceNow as a strategic thought partner for value-led strategic business transformations
• Shape the future of our customers byidentifying critical market trends and emerging needs that could lead to partnerships to accelerate our customers growth and impact in their business

2. Build and mentor an elite strategic advisory team

• Build and lead a strategy and value advisory team, focusing on recruiting, mentoring, and developing high-caliber talent to achieve professional excellence
• Instill a culture of excellence bycoaching and enabling the team to deliver high-impact customer engagements with empathy, ensuring analytical rigor and clarity
• Drive organizational learning bydriving adoption of best practices in strategic value-selling, including discovery, detailed value analysis, benchmarking, and executive messaging

3. Organizational alignment and innovation

• Foster a community of collaborationand knowledge sharing, working across internal functions to ensure consistent messaging and direction
• Lead the creation of thought leadership, including industry points of views, best practices, white papers, and executive workshops, establishing NOW as the platform for business transformation
• Act as a market expert, providing data-driven feedback and expertise to Engineering, Product and Solutions to drive continuous product and service improvement

We seek candidates who thrive on complex problem-solving and possess:

• Experience from a top-tier consulting firm, demonstrating a strong foundation in strategic analysis, hypothesis-driven problem-solving, and executive communication.
• A Proven track recordof leading senior high-performing teams, and high-stakes projects, driving clarity out of ambiguity, solving complex problems, quantifying strategic impact, and influencing outcomes
• Executive presence and gravitasto challenge, advise, and partner with both internal stakeholders and C-level executives and Boards of large organizations
• An owner’s mentality tobuild, craft the vision,iterate, and lead a function that will be central to our next stage of growth

Qualifications

To be successful in this high-visibility, executive role, you must possess the following:

• Executive experience:20+ years of progressive experience inmanagement consultingand financial/investment management, with severalyears of direct leadershipexperience
• Strategic acumen:Exemplaryanalytical and financial experiencewith the ability to build compelling business cases and quantify complex strategic value
• Leadership and mentorship:Proven ability to inspire, motivate, and mentor high-performing teams, providing hands‑on expertise and coaching to solve challenging problems
• Strategic consulting toolkit:Exceptional skills to build relationships and influencing outcomes at the highest levels, coupled with the integrity, empathy and passion for our mission and customer success
• Adaptability:Ability to balance complex requirements, drive agreement across stakeholders, and quickly learn new solutions, functional, or industry domains
• Technology fluency:Experience withenterprise cloud solutions(NOW platform experience is a significant advantage)
• Industry expertise:Deep industry domain expertise in one or more industries, ideally in Financial Services, Telco Media and Technology, Natural Resources and Energy
• Flexibility:Ability to travel up to 40-60% of the time across the Asia region

Additional Information

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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