Sr Associate Executive HR Shared Services Team (Claims)

National Healthcare Group; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A healthcare services provider in Singapore is seeking a Sr Associate Executive for their HR Shared Services Team. In this role, you will be responsible for employee benefits administration, provide first line operational support, and assist in HR project implementations. The ideal candidate will have experience in HR shared services and possess strong communication skills to address employee inquiries effectively.

Qualifications

• Proven experience in HR shared services or related field.
• Strong attention to detail in claim administration.
• Excellent communication skills to handle employee inquiries.

Responsibilities

• Administer employee benefits and perform claim administration.
• Provide first line support for employee benefit queries.
• Troubleshoot system issues and support HR projects.

Skills

Employee benefits administration

Operational support

Technical troubleshooting

Job description

Sr Associate Executive HR Shared Services Team (Claims)

Family Group: Administration

Job Purpose

The candidate is part of the HR Shared Services Team to deliver quality, accurate and timely HR services. Your primary responsibilities will be to ensure excellent service delivery while performing claim administration and overseeing employee benefits management. You will provide first line comprehensive operational support to the HR shared services department. You will also provide administrative support and be actively engaged with key stakeholders to ensure successful project implementation, as assigned.

Key Responsibilities:

• Employee Benefits Administration: Administer employee benefits programs, perform claim administration in a timely and accurate manner, issue Letter of Guarantee, validate and allocate ad-hoc benefits plan, and work with relevant parties on claims/medical billing matters.
• First line operational support: Provide accurate advice on employee benefit queries and respond in a timely and professional manner, provide guidance and support to employees on corporate panel clinic services, and escalate complex or unresolved issues to supervisor promptly for further resolution.
• Perform system troubleshooting and resolve technical issues in partnership with HR, IT consultant, and employee.
• Participate and support HR Shared Services Project, such as user guides, workflows, and automations.
• Assist with ad-hoc administration of human resources operations.