Sports Administrator

BJZYMNASTICS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading sports facility in Singapore is seeking a Sports Administrator to manage daily operations, customer relations, and event planning. The ideal candidate will have a strong background in administration and customer service, alongside excellent organizational and communication skills. The role includes responsibilities for managing class schedules and financial processes, as well as supporting marketing efforts. Applicants should be prepared for a full-time commitment with some evenings and weekends required.

Qualifications

• Proven experience in customer service or sports/fitness operations.
• Excellent communication with conflict resolution skills.
• First-aid certified or willing to obtain certification.

Responsibilities

• Guide and assist students and parents in selecting programs.
• Manage class schedules and facility organization.
• Process payments and maintain accurate financial records.
• Organize events and coordinate logistics for planning.

Skills

Customer service experience

Organizational skills

Communication skills

Multitasking ability

Problem-solving skills

Tools

Microsoft Office/Google Suite

CRM tools

POS systems

Social media tools (e.g., Canva)

Job description

Job Overview

The Sports Administrator plays a pivotal role in ensuring the smooth daily operations of Galaxy Gymnastics. This role combines administration, customer relations, class coordination, financial processing, event management, and marketing support to deliver a seamless and positive experience for students, families, and staff.

The ideal candidate is organized, proactive, and people-focused, with strong communication skills and the ability to thrive in a fast-paced environment. This position also includes measurable performance expectations to ensure high-quality service and operational excellence.

Key Responsibilities

Customer Relations & Front-Desk Management

• Guide and assist first-time students and parents in selecting the right programs.
• Engage with prospective and current customers, addressing all classes, schedule, and service inquiries.
• Actively engage with walk-in visitors and passers-by to promote Galaxy’s programs.
• Send notices and reminders to clients within 24 hours of updates or changes.
• Resolve inquiries with professionalism, empathy, and timely follow-up.
• Take ownership of customer retention strategies and service recovery for complaints.

Class & Facility Coordination

• Manage class schedules in coordination with coaches to optimize space and resources.
• Maintain a clean, organized, and hazard‑free facility with well-stocked supplies.
• Understand each coach’s specialty to assist in class assignments and guide parents accurately.
• Enforce safety protocols and provide basic first-aid for minor injuries.
• Support coach‑student interactions and assist in class management when needed.

Administrative Support & Data Management

• Process student enrollments and maintain accurate records in the gym’s management system.
• Track attendance, resolve discrepancies, and prepare weekly reports.
• Compile and present data on enrollment trends, attendance, and feedback.
• Actively monitor and log customer feedback for service improvement.
• Ensure timely and accurate updates to student profiles.

Finance & Billing

• Process payments, manage POS transactions, and apply discounts where approved.
• Issue invoices and track payments to maintain less than 5% of accounts in arrears.
• Maintain accurate financial records and assist in financial reporting.
• Collaborate with management to resolve discrepancies and support budgeting.

Event Planning & Coordination

• Organize events (competitions, workshops, camps) from planning through execution.
• Coordinate logistics, liaising with staff, vendors, and families.
• Manage internal events such as showcases and milestone ceremonies.
• Conduct post-event evaluations to measure success and recommend improvements.

Marketing, Sales & Promotion

• Assist in creating marketing materials (flyers, social media content, website updates).
• Maintain weekly updates across all social channels with engaging content.
• Support promotional campaigns, open houses, and trial class initiatives.
• Contribute to lead generation efforts and track trial-to-sign-up conversion rates.

Management Support

• Schedule and coordinate meetings, staff interviews, and planning sessions.
• Prepare agendas, take minutes, and follow up on action items.
• Liaise with partners and vendors for collaborations.
• Handle sensitive information with discretion.

Qualifications

• Proven experience in customer service, administration, or sports/fitness operations.
• Strong organizational and multitasking abilities.
• Excellent communication skills, with demonstrated conflict resolution and empathy.
• Proficiency in Microsoft Office/Google Suite; CRM, POS, and social media tools (e.g., Canva, Meta Business Suite) preferred.
• First-aid certified or willing to obtain.
• Basic understanding of financial processes.
• Ability to work independently and as part of a team.
• Adaptability and problem-solving skills in a fast-paced setting.

Work Commitment

• Full-time role, minimum 40‑44 hours/week.
• Requires weekends and evenings for events/classes.
• Based at Galaxy Gymnastics, Singapore.
• Probation required with performance review.