Specialist Technical Support & Training

Porsche Services Singapore Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An automotive luxury brand in Singapore is seeking a Specialist in Technical Support & Training to ensure diagnostic accuracy and provide high-quality training across its dealerships. This role requires 5–8 years of technical experience, strong leadership skills, and proficiency in Porsche diagnostic systems. The ideal candidate will foster knowledge sharing among technicians and support continuous improvement initiatives in service quality. A diploma in Automotive Engineering and a valid driving license are essential.

Qualifications

• 5–8 years of technical experience in a premium/luxury automotive workshop, with at least 2 years in a leadership or training role.
• Proficient in planning, preparing and analysing technical reports and KPI dashboards.
• Possess a Class 3 Driving License with at least 4 years of driving experience.

Responsibilities

• Provide expert technical support for complex mechanical and electronic systems.
• Plan and deliver structured training programs for workshop staff.
• Drive service excellence and workshop performance through continuous improvement.

Skills

Strong diagnostic and problem-solving abilities

Strong communication and interpersonal skills

Organised and proactive mindset

Ability to collaborate effectively with teams

Education

Diploma or Bachelor's degree in Automotive Engineering or a related field

Porsche Certification (Gold or higher)

Tools

Porsche diagnostic systems

PIWIS, PQIS, PPN

Job description

Tasks

Porsche Singapore is seeking an experienced and driven Specialist in Technical Support & Training to champion technical excellence across our dealership, supporting a team of 40 technicians. This role is responsible for ensuring diagnostic accuracy, managing technical escalations, and delivering high-quality training aligned with Porsche standards. The ideal candidate possesses hands‑on workshop experience, strong leadership capabilities, and a passion for precision and performance.

• Provide expert technical support and guidance for complex mechanical and electronic systems, including troubleshooting and escalation of unresolved cases via Porsche platforms (PQIS, PVS, PRMS).
• Collaborate with Porsche AG and regional trainers to stay aligned with technical developments, share feedback, and enhance workshop capabilities.
• Plan, coordinate, and deliver structured training programs for workshop staff, including onboarding, Porsche e‑Learning, hands‑on sessions, and preparation for certifications, skill competitions, and model launches.
• Develop and track technician capabilities, assessing skill levels, creating tailored development plans, and ensuring compliance with Porsche Academy and regional training standards.
• Serve as the technical authority in cross‑departmental meetings, particularly regarding new models, recalls, and technical campaigns.
• Drive service excellence and workshop performance by supporting continuous improvement initiatives in service quality, turnaround time, and customer satisfaction; developing SOPs and best practices; monitoring and analysing key metrics (FFR, NRF, diagnostic time); and optimising tools, equipment, and software.
• Coach and develop workshop talent, mentoring Senior and Master Technicians to foster knowledge sharing, high performance, and a culture of continuous learning.

Qualifications

• Singapore Citizens or Singapore Permanent Residents (SPR) preferred.
• Diploma or Bachelor's degree in Automotive Engineering or a related field.
• Porsche Certification (Gold or higher) is highly preferred.
• 5–8 years of technical experience in a premium / luxury automotive workshop, with at least 2 years in a leadership or training role.
• Strong diagnostic and problem‑solving abilities, with proficiency in Porsche diagnostic systems, tools, and platforms (PIWIS, PQIS, PPN, etc.).
• Strong communication and interpersonal skills with the ability to collaborate effectively with technicians and management.
• Proficient in planning, preparing and analysing technical reports and KPI dashboards.
• Organised, proactive, and committed to upholding brand excellence.
• Possess a Class 3 Driving License with at least 4 years of driving experience.