Specialist Solutions Architect - Amazon Connect, Applied AI Solutions

Amazon Web Services (AWS); Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Amazon Web Services Singapore Private Limited is seeking an AWS Specialist Solutions Architect to design scalable cloud architectures and guide customers with complex challenges. You will influence feature roadmaps, provide advanced AWS knowledge to GTM teams, and share best practices through blogs and events.

The role sits within the APJ CXE Specialist Solution Architecture team and involves coordinating with business development to define GTM solutions and creating enablement content for a

Qualifications

• 3+ years of design, implementation, or consulting in applications and infrastructures.
• Cloud Technology Certification or Bachelor's degree.
• Knowledge of AWS services.

Responsibilities

• Represent the voice of the customer; bring customer feedback to product teams to influence feature development and future product roadmap.
• Provide advanced technical knowledge to GTM teams to unblock customers’ largest and most critical business challenges.
• Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events.
• Partner with Business Development teams to define technical components of GTM concepts, solutions, initiatives.
• Develop and support an AWS internal community of technical subject matter experts worldwide; create field enablement materials for the broader SA population.

Skills

Design & architecture

AWS services knowledge

Customer-facing communication

AI/ML awareness

Education

Bachelor's degree or cloud certification

Job description

Description

Amazon Web Services (AWS) is proud to be the pioneer and widely recognised leader in Cloud Computing. Our web services provide IT infrastructure in-the-cloud that is used by hundreds of thousands of developers and businesses around the world, ranging from start‑ups to leading web companies to Global 500 companies in industries such as financial services, pharmaceuticals, and manufacturing.

AWS Specialist Solutions Architects (SSAs) are technologists with deep domain-specific expertise, able to address advanced concepts and feature designs. As part of the AWS sales organization, SSAs work with customers who have complex challenges that require expert‑level knowledge to solve. SSAs craft scalable, flexible, and resilient technical architectures that address those challenges. This might involve guiding customers as they refactor an application or designing entirely new cloud‑based systems. Do you enjoy solving novel and unique technical challenges for customers? Become an AWS Specialist SA!

The Worldwide Specialist Organization (WWSO) is part of AWS Sales, Marketing, and Global Services (SMGS), which is responsible for driving revenue, adoption, and growth from the largest and fastest growing small‑and mid‑market accounts to enterprise‑level customers including public sector. We work backwards from our customer’s most complex and business critical problems to build and execute go‑to‑market plans that turn AWS ideas into multi‑billion‑dollar businesses. WWSO teams include business development, specialist and technical solutions architecture. As part of WWSO, you’ll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam.

Key job responsibilities

• Represent the voice of the customer; bring customer feedback to product teams to influence feature development and future product roadmap.
• Provide advanced technical knowledge to your domain aligned GTM teams to unblock our customers’ largest and most critical business challenges.
• Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public‑speaking events such as AWS Summit, AWS re: Invent, etc.
• Partner with Business Development teams to define the technical components of best in class GTM concepts, solutions, and initiatives.
• Develop and support an AWS internal community of technical subject matter experts worldwide. Create field enablement materials for the broader SA population, to help them understand how to integrate Amazon Web Services solutions into customer architectures.

About The Team

The APJ CXE Specialist Solution Architecture team is a diverse group of architects located throughout Asia, Pacific and Japan. The team develops Contact Centre architectures and solutions using Amazon Connect for our customers. Specialist SAs play a critical role in capturing customer feedback, advocating for roadmap enhancements, and anticipating customer requirements as they work backwards from their needs. As domain experts, SSAs also participate in field engagement and enablement, producing content such as whitepapers, blogs, and workshops for customers, partners, and the AWS Technical Field.

Basic Qualifications

• 3+ years of design, implementation, or consulting in applications and infrastructures experience
• Cloud Technology Certification (such as Solutions Architecture, Cloud Security Professional or Cloud DevOps Engineering), or Bachelor's degree
• Knowledge of AWS services

Preferred Qualifications

• Experience working with end user or developer communities
• Experience with AI/ML technologies
• Experience developing, deploying and managing AI products at scale

Company

Amazon Web Services Singapore Private Limited

Job ID: A10534414