Specialist/Senior Specialist Digital Experience

Porsche; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading automotive company, Porsche, seeks a Digital Experience Manager to enhance customer engagement across digital platforms. The role involves managing digital solutions, leveraging analytics for improvements, and fostering collaboration across departments. Candidates should have a strong IT background and experience in the luxury automotive sector.

Qualifications

• Minimum 3+ years of relevant working experience in a related field.
• Fluency in English and regional languages are advantageous.
• Motivated team player with ownership and ambition.

Responsibilities

• Manage and develop the Digital Experience function for Porsche's platforms.
• Implement and activate global digital solutions like Porsche.com.
• Govern the development of local solutions and ensure timely completion.

Skills

Project Management

Communication

Data Analysis

Education

Bachelor's or Master's degree in IT, Business Administration, or Management Studies

Job description

• Manage and develop the Digital Experience function to enable a best-in-class customer experience across Porsche's digital platforms and channels.
• Implement and maintain global digital solutions (Porsche.com incl. Car Configurator and Finder, Dealer Websites, My Porsche, etc.) and drive their effective activation across the regional importer and dealer network, leading to measurable results.
• Govern the development of local solutions, complementing the global offer where necessary, and ensure their timely completion according to scope and budget.
• Review industry best practices and use customer insights and analytics to identify organisation-wide improvement opportunities and present these to management.
• Work efficiently with all peers and teams in Business Development, Marketing, CRM and Sales along the value chain to foster a common and output-oriented approach across functions and markets.
  
  

Requirements

• Bachelor's or Master's degree in IT, business administration, management studies or any other relevant fields
• Minimum 3+ years of relevant working experience, preferably in the luxury and/or automotive industry
• Very well-established project management, communication and data analytical skills, and aptitude for technology and systems
• Highly motivated team player with strong sense of ownership and ambition to make a difference
• Fluency in written and spoken English is required; additional, regional language skills are advantageous
• Willingness to work in a multicultural environment and to travel within the Asia Pacific region