Specialist Associate (Classroom Teaching Support)

National University of Singapore; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A leading university in Singapore seeks a Specialist Associate to provide comprehensive classroom teaching support. Responsibilities include technology and audio-visual support, conducting training, and maintaining classroom systems. The ideal candidate has a Diploma in Audio-Visual Technology, at least 1 year of related experience, and strong technical skills. This position offers opportunities to work with faculty on innovative teaching solutions in a vibrant educational environment.

Benefits

Employee Referral Program

Qualifications

• Minimum of 1 year of working experience in AV support.
• Hands-on experience with classroom systems and educational technology.
• Flexibility to provide event support on weekends.

Responsibilities

• Provide classroom support and technology assistance.
• Deliver audio-visual support for high-quality learning.
• Conduct maintenance and gather feedback on classroom systems.

Skills

Audio-Visual Technology knowledge

Technical support experience

Communication skills

Team player

Service-oriented attitude

Education

Diploma in Audio-Visual Technology or equivalent

Tools

Windows OS

Mac OS

Microsoft Office 365

Job description

Specialist Associate (Classroom Teaching Support)

Job Description

• Provide comprehensive classroom support (includes Hybrid Teaching).
• Deliver day-to-day technology and audio-visual support for a high-quality teaching and learning experience.
• Deploy and support hybrid teaching technology (e.g., Zoom) supporting either fully virtual classrooms or a hybrid of live and virtual combined.
• Conduct short orientation sessions to familiarize teaching staff with NUS classroom teaching software and equipment.
• Develop written training materials.
• Invigilation and in‑person support for digital assessments/examinations.
• Extend support during on‑campus events, contributing to set‑up and technical execution.
• Conduct preventive maintenance to ensure a seamless teaching and learning classroom (track projector lamp hours and update software).
• Gather feedback from faculty on what they would like in classrooms to support teaching and learning.
• Renew and enhance classroom systems, staying updated on relevant technologies in the educational arena.
• Generate reports to Supervisors on the state of equipment and/or recommendations for replacement.
• Propose new and innovative technology and software to aid in teaching and learning in collaboration with faculty.

Qualifications

• Diploma in Audio-Visual Technology or equivalent.
• Minimum of 1 year of working experience in classroom or meeting room AV support and/or similar technical support environment.
• Knowledge of audio-visual equipment, classroom systems and educational technology.
• Good technical background with hands‑on experience in Windows OS and Mac OS and Microsoft Office 365.
• Understanding of video capture and video management system.
• Require knowledge on network camera recording system.
• Highly committed and good service‑oriented attitude.
• Experience in coordinating with vendors for AV installation projects is preferred.
• Excellent communication and interpersonal skills for user training and support.
• Team player and ability to work independently, make informed decisions, and elevate when necessary.
• Flexibility to provide support during on‑campus events and exams on weekdays or weekends.

More Information

Location: Kent Ridge Campus

Organization: Centre for Instructional Technology

Department: University Town