Spare Parts & Service Experience Specialist

ELITEZ & ASSOCIATES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A service-oriented company in Singapore is looking for a customer service representative to manage inquiries and provide solutions regarding products and services. The ideal candidate has strong problem-solving skills, excellent time management, and is customer-focused. This role requires handling high-pressure situations and working effectively within a team. Candidates should demonstrate proficiency in computer applications and a commitment to service excellence.

Qualifications

• Strong team player with the ability to work independently.
• Proficient in computer applications with speed and accuracy.
• Self-motivated and customer-focused with a strong commitment to service excellence.

Responsibilities

• Serve as the primary point of contact for customers' inquiries.
• Provide solutions regarding products, service plans, and appointment scheduling.
• Conduct basic troubleshooting to identify customer concerns.
• Perform weekly and annual inventory checks for spare parts.

Skills

Customer service

Problem-solving

Time management

Computer applications

Team player

Job description

A service-oriented company in Singapore is looking for a customer service representative to manage inquiries and provide solutions regarding products and services. The ideal candidate has strong problem-solving skills, excellent time management, and is customer-focused. This role requires handling high-pressure situations and working effectively within a team. Candidates should demonstrate proficiency in computer applications and a commitment to service excellence.