Spa Therapist Supervisor

KRISTOS GROUP PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A wellness spa in Singapore is seeking a Spa Therapist Supervisor to lead a team, conduct quality checks, and ensure exceptional service standards. Ideal candidates will have 3+ years of experience in a supervisory role and relevant certification. Fluent communication in English and Mandarin is required. The position offers a supportive work environment and competitive benefits.

Benefits

Supportive work environment

Opportunity to lead a team

Competitive remuneration and benefits

Qualifications

• At least 3 years of hands-on experience as a Spa Therapist.
• Proven track record in a supervisory or senior role within a reputable spa.
• Bilingual in English and Mandarin.

Responsibilities

• Provide daily guidance, support, and motivation to therapists.
• Conduct regular quality checks on treatments.
• Train new therapists and conduct coaching sessions.
• Oversee cleanliness and preparation of treatment rooms.
• Resolve complex client queries professionally.
• Collaborate with management to develop treatment protocols.

Skills

Leadership

Communication

Interpersonal Skills

Client Relationship Management

Education

Relevant certification (ITEC, CIBTAC, CIDESCO, or NITEC)

Job description

Location: Holland Village
Position: Full-Time

Join a cornerstone of wellness in Holland Village. For over 17 years, our spa has been a sanctuary for our loyal clients, built on trust, expertise, and genuine care. We are looking for an experienced and passionate Spa Therapist Supervisor to lead our team of therapists and uphold our high standards of service and relaxation.

Key Responsibilities

• Lead & Inspire: Provide daily guidance, support, and motivation to our team of therapists, fostering a positive and collaborative environment.
• Uphold Excellence: Conduct regular quality checks to ensure all treatments are performed to our spa’s signature standards and protocols.
• Train & Develop: Train new therapists and conduct ongoing coaching sessions to enhance the team's skills, product knowledge, and customer service.
• Maintain Standards: Oversee the cleanliness, organization, and preparation of treatment rooms to ensure a flawless client experience.
• Handle Escalations: Serve as the point of contact for complex customer queries or feedback related to treatments, resolving issues with grace and professionalism.
• Drive Business: Collaborate with the management team to develop new treatment protocols and contribute ideas to enhance our service menu.

Who You Are

• You hold a relevant certification (ITEC, CIBTAC, CIDESCO, or NITEC) or similar qualifications.
• You have at least 3 years of hands‑on experience as a Spa Therapist, with a proven track record in a supervisory or senior role within a reputable spa.
• You are a natural leader with excellent communication and interpersonal skills.
• You are well‑groomed, possess a calm and pleasant disposition, and have a genuine passion for wellness.
• You are effectively bilingual in English and Mandarin to communicate with our diverse team and clientele.
• You are flexible to work 5-6 days a week, including weekends and public holidays.

We Offer

• A supportive and stable work environment in a respected, established local business.
• The opportunity to lead and shape a dedicated team.
• Competitive remuneration and benefits.

To Apply

Singaporeans are preferred, though PRs and Malaysian applicants with relevant experience are welcome to apply. Please send your detailed resume and expected salary to [e-mail] or contact us at 98776553.