Spa Receptionist & Therapist

LAGUNA HOTEL HOLDINGS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hospitality company in Singapore seeks a spa receptionist/therapist to greet clients, manage appointments, and perform spa treatments. Candidates should have certification in massage therapy and experience is preferred. Responsibilities include maintaining a professional environment and promoting services. The role offers company transport, employee discounts, and development opportunities.

Benefits

Company Transport

Uniform

Duty Meals

Medical, Dental & Insurance Coverage

Employee Discounts on Spa Services

Qualifications

• Previous experience as a spa receptionist and/or therapist is preferred.
• Ability to manage appointments and schedules efficiently.
• Professional appearance and demeanor required.

Responsibilities

• Greet and welcome clients with warmth and professionalism.
• Perform a variety of spa treatments per standards.
• Maintain cleanliness of reception and treatment areas.

Skills

Excellent communication

Customer service

Flexible working hours

Education

Certification in massage therapy

Tools

Spa software

Job description

JOB RESPONSIBILITIES

• Greet and welcome clients with a warm, friendly, and professional demeanor.
• Manage daily spa appointments and schedules efficiently to ensure smooth operations.
• Handle phone calls, emails, and client inquiries promptly and courteously.
• Perform a variety of spa treatments, including massages, facials, and body therapies, in accordance with spa standards and protocols.
• Maintain a clean, organized, and serene reception area and treatment rooms at all times.
• Promote and upsell spa services, treatments, and retail products to enhance client experience and revenue.
• Handle client payments accurately and maintain proper transaction records.
• Ensure compliance with all health, hygiene, and safety regulations within the spa.
• Provide excellent customer service and foster a welcoming environment for all guests.

JOB REQUIREMENT

• Previous experience as a spa receptionist and/or therapist is preferred.
• Certification in massage therapy or other relevant spa treatments.
• Excellent communication and customer service skills.
• Ability to work flexible hours, including weekends and holidays.
• Professional appearance and demeanor.
• Knowledge of spa software and booking systems is a plus.

BENEFITS

• Company Transport / Uniform / Duty Meals / Medical, Dental & Insurance Coverage provided
• Employee Discount Rate for F&B Dine-In and Hotel Room Stay Globally
• Learning & Development Opportunities and Staff Recognition Awards
• Employee discounts on spa services and products
• Friendly and supportive work environment