Spa Receptionist cum Therapist

Laguna Hotel; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury hotel and spa in Singapore is seeking a spa receptionist/therapist to provide exceptional customer service and manage spa operations effectively. The ideal candidate will have certification in massage therapy and previous experience in a similar role. Responsibilities include greeting clients, managing appointments, performing treatments, and ensuring compliance with health regulations. This position offers benefits such as company transport and employee discounts.

Benefits

Company Transport

Medical, Dental & Insurance Coverage

Employee Discounts on Spa Services

Learning & Development Opportunities

Qualifications

• Previous experience as a spa receptionist and/or therapist preferred.
• Ability to work flexible hours, including weekends and holidays.
• Knowledge of spa treatments and protocols.

Responsibilities

• Greet and welcome clients warmly and professionally.
• Manage daily spa appointments and ensure smooth operations.
• Perform spa treatments including massages and facials.

Skills

Customer service skills

Communication skills

Professional appearance

Education

Certification in massage therapy

Tools

Spa software knowledge

Job description

JOB RESPONSIBILITIES

• Greet and welcome clients with a warm, friendly, and professional demeanor.
• Manage daily spa appointments and schedules efficiently to ensure smooth operations.
• Handle phone calls, emails, and client inquiries promptly and courteously.
• Perform a variety of spa treatments, including massages, facials, and body therapies, in accordance with spa standards and protocols.
• Maintain a clean, organized, and serene reception area and treatment rooms at all times.
• Promote and upsell spa services, treatments, and retail products to enhance client experience and revenue.
• Handle client payments accurately and maintain proper transaction records.
• Ensure compliance with all health, hygiene, and safety regulations within the spa.
• Provide excellent customer service and foster a welcoming environment for all guests.

JOB REQUIREMENTS

• Previous experience as a spa receptionist and/or therapist is preferred.
• Certification in massage therapy or other relevant spa treatments.
• Excellent communication and customer service skills.
• Ability to work flexible hours, including weekends and holidays.
• Professional appearance and demeanor.
• Knowledge of spa software and booking systems is a plus.

BENEFITS

• Company Transport / Uniform / Duty Meals / Medical, Dental & Insurance Coverage provided
• Employee Discount Rate for F&B Dine-In and Hotel Room Stay Globally
• Learning & Development Opportunities and Staff Recognition Awards
• Employee discounts on spa services and products
• Friendly and supportive work environment