Spa Receptionist

MORROW; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A health and wellness company in Singapore is seeking a Spa Receptionist to maximize revenue and ensure exceptional guest experiences. Candidates should possess excellent communication skills and a passion for wellness. Familiarity with spa booking software and experience in luxury environments are advantageous. The role includes operational management and requires an ability to multitask and engage with clients authentically.

Benefits

Competitive compensation

Team benefits

Pathways for growth

Qualifications

• Excellent communication skills are essential.
• Must have a passion for wellness and fitness.
• Proficiency in computer skills and multitasking is required.

Responsibilities

• Maximize revenue through effective scheduling and smart yield management.
• Conduct engaging spa tours for all guests while maintaining personalized service.
• Respond promptly to guest inquiries across various communication methods.
• Maintain a clean and organized reception area.
• Ensure proper booking schedules for both revenue maximization and employee welfare.
• Attend recovery zone meetings regularly and maintain high service standards.

Skills

Communication skills

Passion for wellness and fitness

Computer skills and ability to multitask

Tools

Spa booking software

Job description

Job Title: Spa Receptionist

Location: Morrow Flagship - Singapore

Reports To: Recovery Zone Manager

About Morrow Health

Morrow is redefining preventive healthcare by integrating precision medicine, digital tools, and lifestyle interventions in a seamless ecosystem. Our flagship centre in Singapore combines a medical clinic with a next‑generation lifestyle facility, supported by AI, health coaching, and the latest in diagnostics and recovery modalities.

At Morrow, we are guided by two sets of commitments:

Mindful. Ownership. Rhythm. Winning Together.

Our Brand Promises - what we bring to our clients and the lens for everything we create: Connection. Impact. Trust. Empowerment. (CITE)

This isn't just medicine. It's a movement. If you are ready to shape the future of longevity care and make a lasting impact, join us in redefining healthcare for Singapore and the world.

Role Overview

As the Spa Receptionist, you will be the welcoming face and operational backbone of the recovery zone. As the first and last point of contact for our guests, you'll play a crucial role in maximizing revenue, ensuring seamless operations, and delivering an exceptional guest experience.

You will also play a critical role in building rapport with returning members and be familiar with all offerings. By living and modelling the six pillars in your own life, you will be able to speak authentically and confidently about the benefits offered by the Recovery Zone. You will also work closely with the rest of the Recovery Zone team to ensure the best possible experience for all members at the Recovery Zone.

Key Responsibilities

Drive Revenue & Sales

• Maximize revenue through effective scheduling, smart yield management, and active sales of both treatments and fitness offerings
• Understand our offerings inside and out, confidently describing benefits and prices

Deliver Outstanding Service

• Serve as a true ambassador for the Recovery Zone, providing genuine care and attention to detail in line with our brand's protocols.
• You'll conduct engaging spa tours for all guests, including VIPs and prospective members, consistently recording guest preferences and updating profiles to ensure personalized service

Manage Operations & Enquiries

• Promptly and efficiently respond to all guest enquiries, whether in person, by phone, or email
• Maintain the reception area's impeccable cleanliness, presentation, and organization, ensuring all public information material is readily available and in pristine condition

Professional Development & Teamwork

• As someone who is responsible for the booking of the treatments, you will be responsible for the massage therapist's schedule. This responsibility must be taken seriously, ensuring a balance between maximising revenue and ensuring that your fellow colleague has enough time for a meal break
• Attend daily line‑ups, weekly, and monthly Recovery Zone meetings
• Adhere to all internal standards and procedures to ensure a consistently high standard of service throughout the Recovery Zone
• Perform all daily tasks and other duties as assigned by your supervisor, maintaining a friendly and professional business attitude

Requirements

Qualifications & Experience

• Excellent communication skills
• Passion for wellness and fitness
• Good computer skills and being able to multitask

Nice to Have

• A second language is a bonus
• Familiar with spa booking software
• Experience in luxury spas or gyms or similar settings

Why Join Us

This is a rare chance to join a pre‑opening team and to expand your knowledge on wellness offerings. We offer competitive compensation, team benefits, and pathways for growth as we expand regionally.

Morrow Health Pte Ltd is an equal opportunity employer committed to building a diverse and inclusive team.