Spa Operations Support Manager | ESPA

THG; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global ecommerce group in Singapore is seeking a Spa Operations Support Manager to manage stock orders and oversee order processing for spa operations. The ideal candidate will have a strong customer service background, excellent communication skills, and experience working with various IT software. This role requires effective task prioritization and adherence to brand values, contributing to overall operational success.

Qualifications

• Strong customer service background focused on experience.
• Ability to work independently and take ownership of tasks.
• Confidence in email and telephone interactions.

Responsibilities

• Manage stock orders efficiently.
• Oversee end-to-end order processing.
• Ensure compliance with credit control checks.
• Maintain training standards for spa staff.
• Collaborate within spa division for skill development.
• Deliver exceptional customer satisfaction.
• Prioritize tasks effectively.
• Uphold brand values in operational decisions.

Skills

Customer service background

Organised and methodical

Self-efficient

5-star email and telephone etiquette

Confident with Microsoft Office

Effective communication with stakeholders

Tools

Microsoft Office

Job description

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. What are you waiting for?

Life at THG Beauty

We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.

By combining our portfolio of owned brands with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.

THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader.

Why be a Spa Operations Support Manager at THG Beauty?

Universally recognised as one of the world’s leading Spa and Skincare Brands ESPA’s inspirational vision and innovative approach continues to shape the Luxury Spa Industry. Working as an Spa Operations Support Manager, you will be a key Ambassador of the ESPA brand and will work directly with the Spas within our APAC portfolio to ensure efficient product orders, managing this process through to delivery at property.

As Spa Operations Support Manager , you’ll :

• Manage stock orders efficiently by working with THG central teams, sharing proforma invoices, and recommending substitutes for out-of-stock items.
• Oversee end-to-end order processing from placement to delivery, providing timely updates to spa operations and property teams.
• Ensure compliance with credit control checks and resolve issues quickly to avoid delays in order release.
• Maintain training standards by ensuring all accounts provide qualified staff for ESPA treatments.
• Collaborate within the spa division, taking direction from VP Spa Operations to develop skills, learn systems, and stay accountable.
• Understand spa operations holistically, including contracts, billing, financials, marketing, personnel, and training to support business success.
• Deliver exceptional customer satisfaction through effective communication and proactive problem‑solving.
• Prioritize tasks and manage time effectively to meet processing timelines and organizational goals.
• Uphold ESPA & THG brand values in all interactions and operational decisions.

What skills and experience do I need for this role?

• Strong customer service background with a focus on customer experience.
• Organised and methodical in ways of working independently.
• Self‑efficient and able to take ownership of daily tasks.
• Able to demonstrate 5‑star email and telephone etiquette.
• Confident with Microsoft Office with a background of working with various IT software.
• Additionally languages spoken are beneficial but not a must.
• Able to communicate effectively with key stakeholders such as Purchasing Managers, Spa Directors and House‑Keeping Managers and Senior Managers within THG / ESPA.
• Able to communicate with customers and provide marketing support or related materials to support customer retail sales and promotions.
• Able to keep records of orders processed, marketing materials, credit notes due to customers in an orderly and timely manner.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.