Spa Manager

PARKROYAL PICKERING HOTEL PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A renowned hospitality establishment in Singapore seeks a Spa Manager to oversee spa and fitness operations. You will ensure high standards of service and guest satisfaction, manage a team, and maintain the overall facility. Ideal candidates have a diploma in Hospitality Management and relevant spa qualifications with at least 2 years of experience in similar roles. Strong interpersonal skills and the ability to adapt to a dynamic environment are essential for success in this position.

Qualifications

• 2+ years experience in similar capability or 5+ years in Spa Management.
• Experience in managing day-to-day operations of spa and fitness facilities.
• Ability to handle guest requests and complaints effectively.

Responsibilities

• Ensure guest satisfaction through professional interactions.
• Supervise day-to-day operations of Spa, Pool and gym.
• Manage maintenance and cleanliness of Lifestyle floor.

Skills

Strong administrative and organization skills

Excellent interpersonal and human relations abilities

High level of flexibility and adaptability

Education

Minimum diploma in Hospitality Management, preferably in Spa Management

CIDESCO/CIBTAC/ITEC/WSQ qualifications

Job description

The Spa Manager ensures that every guest who enters the spa & fitness is assisted and cared for and that the members’/guests’ scheduled at the Spa is acceptable and known to the necessary persons. Treatment packages are fulfilled and retail products made aware to all members/guests that enter the Spa. He / she oversees the spa and fitness operation team and assists the Management in ensuring that the outlet runs an efficient and profitable operation.

Responsibilities

• Meets & handles potential members and any other walk‑in clients/guests in a professional, well‑mannered and friendly way.
• Conducts outlet tours to new clients/guests whenever necessary.
• Handles member/guest’s requests and complaints and provide vital information to the Management for the purpose of improving members’/guests’ satisfaction.
• Builds good, professional relationships with all members/guests and deals with any queries with the objective of offering the member/guest an excellent service standard.
• Carries out consultations when necessary.
• Ensures fulfilment of all members’ benefits or guests’ privileges and that all members / guests are attended to in the spa.
• Monitors and supports Executives and associates in advising and closing sales of packages and retail products.
• Works closely with other teams in the hotel to offer Spa discount vouchers / introduce Spa to visitors.
• Manages and upkeeps Level 5 Lifestyle floor – gym, pool, Spa as a whole to offer complete “lifestyle” package and services to public and guests.
• Supervises the day‑to‑day operations of Spa, Pool and gym including rostering, cleanliness, maintenance of the Lifestyle floor.
• Oversees and coordinates workshops and any other events associated with the hotel.
• Initiates maintenance of the facilities and equipment of the outlet and level 5 and ensures that good working conditions of the facilities.
• Assists in monitoring operations budgets and ensures all costs/sales commission are controlled.
• Ensures associates’ professionalism while handling guests/members.
• Fully understands the rules and regulations of the outlet and ensures that all hygiene standards, fire and safety rules and regulations are met and adhered to.
• Manage the rostering, keeping a proper record of overtime hours, Public Holiday & annual leave for a team comprising of lifestyle Co‑ordinator and Spa therapists.

Requirements

• Minimum diploma in Hospitality Management preferably in Spa Management.
• With CIDESCO/CIBTAC/ITEC/WSQ qualifications and other recognized certificates will be an advantage.
• Minimum 2 years experience in similar capability and/or at least 5 years in Spa Management.
• Strong administrative and organization skills.
• Excellent interpersonal and human relations abilities.
• High level of flexibility and adaptability.