Solution Sales Manager SAP Customer Experience

SAP; Singapore; On-site; SGD 120,000 - 150,000; Full time

Job summary

A leading software company in Singapore seeks a Sales Manager to lead a team of SaaS sales executives. You will manage the sales pipeline, drive upsell opportunities, and collaborate with marketing to generate demand. The ideal candidate has at least 5 years of enterprise software sales experience, preferably in CRM or CX domains, along with strong management skills. This position offers opportunities for continuous growth within a culture of inclusion and development.

Benefits

Constant learning and skill growth

Great benefits

Flexible working models

Qualifications

• 3 years of first‑line management of enterprise SaaS sales executives.
• 5 years of successful enterprise software sales experience ideally in CRM, CX, Martech or eCommerce domains.
• Proven track record of exceeding quotas and managing complex multi‑stakeholder sales cycles.

Responsibilities

• Participate in recruiting, performance management, coaching and development of Sales Executives.
• Manage the CX sales pipeline proactively ensuring predictable conversion and targets achievement.
• Drive upsell and cross‑sell bookings with focus on customer renewals and adoption.

Skills

Organizational Management

Presentation Skills

Agile

SAFe

AWS

Solution Architecture

Conflict Management

Data Management

Scrum

Team Management

Pre‑sales

Management Consulting

Education

Bachelor’s degree in Business Technology

MBA preferred

Tools

PowerPoint

Excel

Job description

We help the world run better

At SAP we keep it simple : you bring your best to us and well bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape what’s next. The work is challenging but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing and truly belong. What’s in it for you? Constant learning, skill growth, great benefits and a team that wants you to grow and succeed.

Expectations & Tasks

• Participate in recruiting, performance management, 1:1 coaching and continuous development of CX Solution Sales Executives.
• Manage the CX sales pipeline proactively ensuring predictable conversion and achievement of quarterly and annual targets.
• Drive net new upsell and cross‑sell bookings with accountability for customer renewals and adoption in partnership with Customer Success.
• Lead forecasting discipline and participate in regular business reviews and forecast calls.
• Collaborate closely with ERP and Industry Sales Leaders to drive CX attach into SAP’s install base and expand into new logos.
• Partner with Marketing, Pre‑Sales and Partner teams to generate demand, increase coverage and accelerate deal progression.
• Monitor and assess team performance against KPIs ensuring continuous improvement and adherence to SAP’s sales excellence standards.
• Act as the voice of the field providing feedback to regional leadership on CX trends, opportunities and execution challenges.
• Create and maintain a network of Chief Digital Marketing and Chief Customer Officers positioning SAP as the trusted advisor for connected customer experiences.

Work Experience

• 3 years of first‑line management of enterprise SaaS sales executives.
• 5 years of successful enterprise software sales experience ideally in CRM, CX, Martech or eCommerce domains.
• Proven track record of exceeding quotas and managing complex multi‑stakeholder sales cycles.
• Subject‑matter expertise in lead‑to‑cash, order‑to‑cash and service‑to‑resolution business processes.
• Experience working with partners, digital agencies and system integrators within the CX ecosystem.
• Demonstrated success in building and growing customer and market share profitably.

Education and Qualifications / Skills and Competencies

• Bachelor’s degree in Business Technology or a related field (MBA preferred).
• Strong skills in forecasting, deal inspection and pipeline management.
• Excellent written and verbal communication; executive presence and ability to influence at C‑suite level.
• Proficient in PowerPoint and Excel; able to create clear data‑driven reports and presentations.
• Collaborative, coachable and able to operate effectively in a matrixed virtual organization.
• Resilient under pressure with the ability to manage complexity and ambiguity in long sales cycles.
• Deep understanding of SAP CX solutions and value articulation to customer business outcomes.

What success looks like in your first 12 months

• A confident, motivated sales team operating with clear rhythm and accountability.
• Clean, accurate forecasting and predictable quarterly performance.
• Measurable increase in CX market share and visibility across your region(s).
• Recognized within SAP as a builder who lifted the team and reignited growth.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end‑to‑end business application software and related services for database analytics, intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose‑driven and future‑focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion

SAP’s culture of inclusion focuses on health and well‑being and flexible working models to help ensure that everyone, regardless of background, feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Equal Employment Opportunity

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status or disability in compliance with applicable federal, state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

Key Skills

• Organizational Management
• Presentation Skills
• Agile
• SAFe
• AWS
• Solution Architecture
• Conflict Management
• Data Management
• Scrum
• Team Management
• Pre‑sales
• Management Consulting