Solution Internship - OCBC

OCBC (Singapore); Singapore; On-site; SGD 17,000 - 21,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Learning & development

Job summary

OCBC Bank Singapore's Emerging Business internship offers exposure to business banking through structured sales training and hands-on projects with Business Development Managers. You will engage with clients, observe client conversations, and contribute to projects that enhance customer interactions and banking solutions.

You will also review reports, perform market research, and analyze data to identify opportunities for process improvements and cross-sell initiatives, while developing

Qualifications

• Open to learning and receptive to feedback.
• Curious, analytical, and resourceful.
• Strong interpersonal and communication skills.
• Comfortable working with data, research, and business insights.

Responsibilities

• Participate in structured sales training alongside new hires and gain insights into business banking and customer relationship management.
• Join customer visits and observe Business Development Managers (BDMs) to understand client interactions and banking solutions.
• Review existing acquisition reports and business processes to identify opportunities for simplification and efficiency.
• Evaluate loan referral processes and conduct mystery shopping across inbound channels to provide improvement recommendations.
• Assess the competitive landscape and market trends, collecting post-campaign insights from existing customers.
• Support sustainability and customer growth initiatives by identifying cross-sell opportunities for new and existing clients.
• Share key findings, recommendations, and learning outcomes through presentations to business stakeholders.

Skills

Curious

Analytical

Communication

Data analysis

Education

Undergraduate or postgraduate degree

Job description

WHO WE ARE:

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join

Join Global Commercial Banking's Emerging Business team and gain first-hand exposure to the world of business banking. This internship offers a unique opportunity to understand how we support and grow businesses across different stages of their journey. Through structured sales training, customer engagements, and hands-on projects, you'll develop valuable commercial, analytical, and stakeholder management skills while contributing to meaningful business initiatives.

How You Succeed

To thrive in this role, you'll need to be curious, proactive, and eager to learn. You'll work alongside experienced Business Development Managers (BDMs), participate in client engagements, and contribute to projects that enhance customer acquisition and business processes. Strong analytical thinking, initiative, and communication skills will help you gain the most from this internship while making a positive impact on the team.

What You Do

Your responsibilities will include:

• Sales & Relationship Management Exposure: Participate in structured sales training alongside new hires and gain insights into the fundamentals of business banking and customer relationship management.
• Customer Engagement: Join customer visits and observe Business Development Managers (BDMs) to better understand client interactions, business operations, and banking solutions.
• Process Improvement: Review existing acquisition reports and business processes to identify opportunities for simplification, enhancement, and operational efficiency.
• Business Analysis: Evaluate loan referral processes and conduct mystery shopping exercises across inbound channels to provide recommendations for improving customer experience.
• Market Research: Assess the competitive landscape, including loan brokers and market trends, and gather post-campaign insights from existing customers.
• Business Development Support: Support sustainability and customer growth initiatives by identifying cross-sell opportunities for new and existing clients.
• Project Presentation: Share key findings, recommendations, and learning outcomes through presentations to business stakeholders.

Who You Work With

Global Commercial Banking partners businesses at every stage of growth, providing financing, advisory, and banking solutions that help companies achieve their ambitions. Within the Emerging Business team, you'll work closely with Business Development Managers and relationship teams dedicated to supporting entrepreneurs and growing enterprises. You'll gain exposure to customer-fac ing roles and collaborate with experienced professionals across the business.

Who You Are

• Open to learning and receptive to feedback
• Curious, analytical, and resourceful
• Strong interpersonal and communication skills
• Comfortable working with data, research, and business insights
• Self-motivated with a proactive attitude
• Organised and detail-oriented
• Currently pursuing an undergraduate or postgraduate degree

Learning Objectives

This internship will provide you with:

• Exposure to business banking, sales, and relationship management practices
• Structured sales and commercial training alongside experienced professionals
• Opportunities to participate in customer engagements and observe client conversations
• Experience in business process review, market research, and data analysis
• Enhanced presentation, stakeholder management, and communication skills
• The opportunity to translate insights into practical recommendations for the business

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

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