Solution Engineer

First Advantage Pte. Ltd.; Singapore; Remote; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Professional development opportunities

Generous Paid Time Off

Volunteer Time Off (VTO)

Competitive benefits

Global Employee Assistance Program (EＡ

Employee Experience events

Job summary

First Advantage is seeking a Solution Engineer in Singapore to blend pre-sales consulting with solution design and project delivery. You will partner with Sales to lead discovery, design credible solutions, validate feasibility, and guide customers from opportunity through onboarding.

You will manage project plans, timelines, risks, and executive-facing demonstrations, serving as a trusted advisor to stakeholders across the sales and implementation lifecycle. Mandarin/Cantonese preferred.

Qualifications

• Experience in pre-sales, solution consulting, or a similar customer-facing role.
• Experience leading customer engagements from discovery through implementation/go-live.
• Strong project management capabilities (scope, risks, governance).
• Excellent communication with both executive and technical stakeholders.
• Mandarin and Cantonese language skills preferred.

Responsibilities

• Lead discovery and solution design for complex opportunities.
• Translate customer needs into high-level First Advantage solution designs.
• Define success criteria with customers before proposing solutions.
• Support and validate deals and deliver customer-focused demonstrations.
• Own transition from signed opportunity to successful implementation.
• Develop and manage project plans, timelines, milestones, risks, and communications.
• Lead onboarding and implementation activities and coordinate with Customer Success.

Skills

Pre-sales experience

Solution consulting

Sales engineering

Project management

Communication

Stakeholder management

Bilingual Mandarin/Cantonese

Collaborative problem solving

Job description

About First Advantage

At First Advantage, we help customers make confident hiring and screening decisions. We deliver service outcomes through technology, integrations, workflows, and operations. Our solutions connect with complex hiring ecosystems, including HRIS and ATS platforms. The Solution Engineering team helps customers understand how our solutions can meet their business and technical needs. First Advantage is a leading provider of global software and data in the HR technology industry. Enabled by its proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, digital identity solutions, and verification services. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to hire smarter and onboard faster. Headquartered in Atlanta, Georgia, First Advantage serves customers in over 200 countries and territories, modernizing hiring and onboarding on a global scale. As an award-winning global leader in identity and workforce solutions, First Advantage delivers fast, reliable screening and ongoing monitoring at every stage of the employee lifecycle.

About the Role

The Solution Engineer is a customer-facing role combining technical pre-sales consulting, solution design, project management, and customer implementation. Partnering closely with Sales, this individual leads discovery, solution design, technical validation, and executive presentations for complex opportunities. Following a successful sale, the Solution Engineer retains ownership of the customer engagement through project delivery, onboarding, implementation, and adoption—helping ensure the solution achieves the intended business outcomes.

What You Will Do

• Lead discovery and solution design
• Lead technical and business discovery to understand customer objectives, workflows, and technical environments.
• Translate customer needs into credible, high-level First Advantage solution designs.
• Define clear success criteria with customers before proposing a solution.
• Support and validate the deal
• Deliver outcome-focused demonstrations that build confidence in our solutions.
• Serve as a trusted advisor to executive and technical stakeholders throughout the sales cycle.
• Validate that proposed solutions are technically feasible and aligned with customer requirements.
• Lead project delivery and customer implementation
• Own the transition from signed opportunity through successful implementation.
• Develop and manage project plans, timelines, milestones, risks, and stakeholder communications.
• Provide regular project updates and facilitate key stakeholder meetings.
• Lead customer onboarding and implementation activities.
• Partner with Customer Success and Support to ensure a smooth transition to business-as-usual operations.
• Support adoption and confirm that agreed business outcomes are achieved.

When You Will Engage

• Strategic accounts or opportunities above an agreed value threshold.
• Technically complex opportunities involving significant HRIS, ATS, API, security, or data-integration requirements.
• Multi-country or compliance-driven opportunities involving multiple geographies or material regulatory considerations.
• Customers requiring a dedicated owner from solution selection through onboarding and adoption.

What You Bring

• Proven experience in pre-sales, solution consulting, sales engineering, or a similar customer-facing role, ideally within a technology-enabled service environment.
• Demonstrated success leading customer-facing engagements from discovery through implementation and go-live.
• Strong project management capabilities, including scope, stakeholder, risk, and delivery governance.
• Strong communication and stakeholder‑management skills across executive and technical audiences.
• A collaborative, solutions-focused approach to problem‑solving.
• The ability to manage complex priorities across the sales and implementation lifecycle.
• Fluency in Mandarin and Cantonese is preferred.

Equal Employment Opportunities at First Advantage

First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.

Professional Development and Benefits

• Professional development opportunities, such as our award-winning SOAR program
• Generous Paid Time Off Program
• Volunteer Time Off (VTO) Policy to encourage involvement in philanthropic activities
• Competitive benefits (medical, dental, etc.)
• Global Employee Assistance Program (EAP) available to all team members
• Opportunities to connect with colleagues across six Employee Impact Groups and participate in Employee Experience events throughout the year
• Must meet hourly work requirement to be eligible