Software Support Engineer

Report2Web; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology company in Singapore is seeking a Software Support Engineer to provide software support for a web-based report distribution software. The role involves communication with customers, training users, and assisting with software testing. Ideal candidates will have a degree in Software Development or Computer Science and excellent communication skills. This position offers opportunities to learn new software languages and participate in development cycles.

Responsibilities

• Serve as a main point of contact for customers.
• Provide entry to mid-level support of software to customers.
• Escalate and replicate complex issues to the software development team.
• Train users on functionality of software.
• Assist with testing and releasing new software.

Skills

Software Development

Excellent written and oral communication skills

Ability to multi-task

Good organizational skills

Ability to work alone and with minimal supervision

Desire to learn new software languages

Education

Software Development, Computer Science or related degrees

Job description

The Software Support Engineer is responsible for providing software support for a state-of-the-art web-based Enterprise Report Distribution software. Maintains productive communication with clients.

Responsibilities

• Serve as a main point of contact for customers;
• Provide entry to mid-level support of state-of-the-art web-based Enterprise Report Distribution software to its customers (will require both the ability to communicate well with the users and the ability to perform entry level code writing);
• Escalate and replicate complex issues to the software development team;
• Train users on functionality of software;
• Assist with testing and releasing new software and deployments;

Skills

• Software Development, Computer Science or related degrees;
• Excellent written and oral communication skills;
• Ability to multi-task;
• Good organizational skills;
• Ability to work alone and with minimal supervision as well as with a team;
• A Desire to learn new software languages and learn about the development cycle;