Software O&M Engineer

PROGRAM PLANNING PROFESSIONALS PTE LTD; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A technology solutions company in Singapore seeks a Domain software O&M Engineer to ensure the operation and maintenance of their SaaS products. Responsibilities include managing system availability, resolving technical issues, and collaborating with multiple teams. The ideal candidate has a Bachelor's degree in computer science or engineering, 2-5 years of experience, and strong problem-solving skills. Fluency in Chinese is a plus.

Qualifications

• 2-5 years’ experience in Application Maintenance.
• Hands-on experience on Linux commands.
• Excellent analytical and creative problem-solving skills.

Responsibilities

• Manage daily operation and optimization of domain software.
• Respond to and resolve technical issues within domain application.
• Write and maintain operational documentation.

Skills

Application Maintenance

Linux commands

Web debugging skills

Database management

VMware

Azure

Energy management

Micro-Grid

Problem-solving skills

Team player

Education

Bachelor's degree in computer science or computer engineering

Tools

Mysql

Redis

TSDB

Job description

Job Description:
As a Domain software O&M Engineer, you will be responsible for the operation and maintenance of Client SaaS product, ensuring high availability, reliability, and performance. You will work closely with development, operations, and security teams to optimize software product, enhance system stability, and promote automation in operations.

Responsibilities:

• Manage the daily operation, monitoring, and optimization of domain software to ensure high availability and stability.
• Respond to and resolve technical issues within domain application, including troubleshooting and repairs.
• Help applications developed by company go to production
• Provide governance in application maintenance and software deployment
• Coordinate between product, project, customer for product related issues
• Feedback issues to product teams for better product enablement
• Maintaining a professional demeanor with clients and colleagues.
• Build capability as domain SME in both IT and business knowledge. e.g. Energy management/Micro-Grid
• Software deployment and upgrade where necessary
• Write and maintain operational documentation, troubleshooting guides, and related technical materials.

Requirements:

• Bachelor's degree in computer science or computer engineering or equivalent
• 2-5 years’ experience in Application Maintenance
• Hands-on experience on Linux commands, web debugging skills and issue investigation
• Rich experience on database ( Mysql, Redis, TSDB, etc.)
• VMware and/or Azure experience will be a big plus.
• Able to handle fast moving technology trend.
• Domain experience is a plus (Renewables, Energy management, Micro-Grid)
• Open mind to learn new technology and embrace new areas in a fast-growing organization
• Team player with a positive working attitude and the ability to handle tight deadlines.
• Highly versatile and adaptable to changes, able to work independently in a fast-moving environment, and able to cross multiple functions.
• Excellent analytical and creative problem-solving skills.
• Excellent listening and interpersonal skills.
• Chinese speaking and reading would be a big plus.
• Take ownership of what you work on. Self-driven and self-esteem as a silo in the O&M and Infrastructure governance structure
• Operations mindset, able to balance short-term workaround to resolve production issue vs long-term sustainable resolution