Software Engineer[Service Now]

ADVANCED E-SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A technology solutions provider in Singapore is seeking a highly skilled developer with extensive experience in ServiceNow's ITSM and ITBM modules. The role includes leading a team, overseeing configurations, and collaborating with stakeholders for effective solutions. Candidates should have a Bachelor’s in Computer Science and 6+ years in ServiceNow, along with strong technical skills in JavaScript and Angular.

Qualifications

• 6+ years of experience in ServiceNow platform modules, particularly SPM and ITSM.
• In-depth knowledge of demand management, project management processes, and methodologies.
• Strong understanding of release management best practices.

Responsibilities

• Collaborate with stakeholders to translate business needs into technical solutions.
• Provide leadership to a team of developers working on the ServiceNow ITBM module.
• Oversee configuration and integration of the ITSM module with other ServiceNow applications.

Skills

JavaScript

Angular

Jelly scripting

ITIL framework

Collaboration

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field

Tools

ServiceNow

Job description

Position Summary / Project Description

We are seeking a highly skilled and experienced developer in ServiceNow Platform IT Service Management (ITSM), and IT Business Management (ITBM) modules within the ServiceNow platform.

Role and Responsibilities

• Collaborate with key stakeholders to understand business needs and translate them into technical solutions within the SPM framework.
• Provide leadership and guidance to a team of developers and administrators working on the ServiceNow ITBM module.
• Oversee the configuration, customization, and integration of the ITSM module with other ServiceNow applications.
• Troubleshoot and resolve technical issues related to the ITBM module, coordinating with support teams as necessary.
• Create and modify workflows with experience in agent workspace design and implementation.
• Proficiency in JavaScript, Angular, and Jelly scripting.
• Experience in integrating ServiceNow modules with other enterprise applications.
• Application design, development, and deployment experience with the ServiceNow platform, including required documentation.
• Code review and propose improvements in the configuration and customizations of the platform.

Requirements / Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience (6 years) in ServiceNow platform modules, particularly SPM and ITSM.
• In-depth knowledge of demand management, project management processes and methodologies.
• Strong understanding of the ITIL framework and release management best practices.
• Experience coordinating releases in complex, multi‑module ServiceNow environments.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
• ServiceNow Certified Application Developer certification is a plus.