Software Engineer III - Private Banking Technology SRE Support

Aumni; Singapore; On-site; SGD 110,000 - 170,000; Full time

Job summary

JPMorganChase, within Private Banking Technology, is seeking a Software Engineer, Site Reliability Engineer Support to drive SRE tool adoption. You will collaborate with Product teams and leadership to define SRE objectives and ensure NFRs are integrated into SDLC.

You will lead initiatives to define non-functional requirements, participate in incident response, chaos engineering, and automation, using Python/Java and CI/CD tooling to improve reliability across private and public cloud

Qualifications

• Bachelor's degree in Computer Science, Mathematics or a related field is required.
• Formal Training and certification on software engineering and 3+ years of applied experience.
• Proven ability to engineer toil reduction and automation solutions using common programming languages (e.g., Python, Java).
• Excellent communication and user-facing skills, with a positive, collaborative attitude.
• Hands‑on exposure to private and public cloud computing environments (e.g., AWS, Private Cloud).
• Experience troubleshooting issues with MSSQL, MongoDB, Oracle, MQ, Kafka.
• Strong knowledge of site reliability culture and principles, with demonstrated ability to implement SRE practices within an application or platform.
• Firsthand experience in observability, including white and black box monitoring, SLOs, alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk.
• Hands‑on experience with CI/CD tools (e.g., Jules, Jenkins, GitHub, Terraform).
• Practical experience with chaos engineering, resiliency testing, and a self‑motivated approach to learning and evaluating modern technologies.

Responsibilities

• Demonstrate and promote site reliability principles and practices within the application-aligned domain.
• Manage and troubleshoot production incidents as an active member of an application-aligned SRE team; participate in blameless post-mortems.
• Provide flexibility with occasional early or late coverage for APAC businesses.
• May occasionally work outside regular office hours (e.g., weekends) on an as-needed basis.
• Establish and follow processes for visualizations, including SLO reviews, error budget tracking, and observability operational models.
• Evolve and debug critical components of applications and platforms, developing expertise in your remit and understanding interdependencies and limitations.
• Drive automation initiatives and deliver on non-functional requirements, leveraging common programming languages and CI/CD tooling to automate operational processes and implement end-to-end (E2E) pipelines (including system start-of-day checks where applicable).
• Plan and conduct chaos engineering testing for private and public cloud applications, with a strong understanding of resiliency patterns.
• Champion SRE culture throughout the organization via programs, initiatives, and innovation.
• Collaborate with all IPB product SRE teams to build consistent visualization and application performance monitoring.
• Stay current and be comfortable adopting AI-enabled technologies and approaches (including MCP) to improve reliability, operations, and engineering workflows.

Skills

Python

Java

Automation

Observability

SRE practices

Communication

Cloud computing

Incident response

Chaos engineering

CI/CD tooling

Education

Bachelor's degree in Computer Science, Mathematics or related field

Formal Training and certification in software engineering

Tools

AWS

Private Cloud

MSSQL

MongoDB

Oracle

MQ

Kafka

Grafana

Dynatrace

Prometheus

Datadog

Splunk

Jenkins

GitHub

Terraform

Jules

Job description

As a Software Engineer, Site Reliability Engineer Support within Private Banking Technology at JPMorganChase, you will collaborate with stakeholders to drive the adoption of Site Reliability Engineering (SRE) tools, practices, and culture. You will partner with Product teams, other Line of Business (LOB) SMEs, and leadership to define and deliver SRE objectives.

You will lead programs and initiatives that enable Product teams to define non-functional requirements (NFRs) and availability targets for their services. You will ensure these NFRs are incorporated into product design and testing, and that firmwide SRE practices are integrated into Product teams' SDLC lifecycles.

Job responsibilities

• Demonstrate and promote site reliability principles and practices within the application-aligned domain.
• Manage and troubleshoot production incidents as an active member of an application-aligned SRE team; participate in blameless post-mortems.
• Provide flexibility with occasional early or late coverage for APAC businesses.
• May occasionally work outside regular office hours (e.g., weekends) on an as-needed basis.
• Establish and follow processes for visualizations, including SLO reviews, error budget tracking, and observability operational models.
• Evolve and debug critical components of applications and platforms, developing expertise in your remit and understanding interdependencies and limitations.
• Drive automation initiatives and deliver on non-functional requirements, leveraging common programming languages and CI/CD tooling to automate operational processes and implement end-to-end (E2E) pipelines (including system start-of-day checks where applicable).
• Plan and conduct chaos engineering testing for private and public cloud applications, with a strong understanding of resiliency patterns.
• Champion SRE culture throughout the organization via programs, initiatives, and innovation.
• Collaborate with all IPB product SRE teams to build consistent visualization and application performance monitoring.
• Stay current and be comfortable adopting AI-enabled technologies and approaches (including MCP) to improve reliability, operations, and engineering workflows.

Required qualifications, capabilities, and skills

• Bachelor's degree in Computer Science, Mathematics or a related field
• Formal Training and certification on software engineering and 3+ years of applied experience
• Proven ability to engineer toil reduction and automation solutions using common programming languages (e.g., Python, Java).
• Excellent communication and user-facing skills, with a positive, collaborative attitude.
• Hands‑on exposure to private and public cloud computing environments (e.g., AWS, Private Cloud).
• Experience troubleshooting issues with common technologies (e.g., MSSQL, MongoDB, Oracle, MQ, Kafka).
• Strong knowledge of site reliability culture and principles, with demonstrated ability to implement SRE practices within an application or platform.
• Firsthand experience in observability, including white and black box monitoring, service level objectives, alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
• Hands‑on experience with CI/CD tools (e.g., Jules, Jenkins, GitHub, Terraform).
• Practical experience with chaos engineering, resiliency testing, and a self‑motivated approach to learning and evaluating modern technologies.

Preferred qualifications, capabilities, and skills

• Experience supporting trading platforms and front-to-middle office environments; exposure to FIX is preferred but not mandatory.
• Exposure to Temenos Transact is an added advantage.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals. Promote adoption of reliability tools and practices, partnering with product teams and leaders to define and achieve reliability goals.