Software Engineer – Core Banking (Production Support & Maintenance)

re-zoo-me; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

re-zoo-me is seeking a sharp Software Engineer to join our client delivery team embedded within a major regional banking environment in Singapore. You will bridge software reliability and maintenance, troubleshoot code-level incidents, optimize performance, and collaborate with cross-functional development and infrastructure teams to build next-generation monitoring systems.

A strong background in legacy banking structures such as Silverlake is a plus, and you should be comfortable with timely

Qualifications

• Bachelor's degree in a technical discipline is required.
• Minimum 5 years of IT experience in banking/financial services.
• Experience in software engineering, solution delivery or application support is preferred.

Responsibilities

• Own Level 2 troubleshooting and root-cause analysis for complex incidents.
• Support End-of-Day batch runs with fixes and performance improvements.
• Partner with automation and L3 teams to implement monitoring tools, dashboards and alerts.
• Work with incident managers, infrastructure teams, and DBAs to resolve major incidents and changes.

Skills

Analytical thinking

Problem solving

Communication skills

Adaptability

Education

Bachelor’s Degree in Computer Science, Computer Engineering, or related field

Tools

IBM i (AS/400)

RPG

COBOL

MQ

Connect Direct

Control-M

Splunk

Grafana

ElasticSearch

Ansible

Job description

About the Role

We are looking for a sharp, driven Software Engineer to join our client delivery team, embedded within a major regional banking environment. In this role, you will bridge software reliability and technical maintenance, ensuring the seamless execution of high-volume financial systems. You will play a vital role in troubleshooting complex code-level incidents, optimizing core application performance, and collaborating closely with cross-functional development and infrastructure teams to build next-generation monitoring systems.

If you have a strong background in legacy core banking structures (such as Silverlake) and enjoy untangling intricate system workflows, we want you on our team.

Key Responsibilities

• Own Level 2 technical troubleshooting, analyze root causes for complex software incidents, resolve code and environment-level tickets, and maintain a robust knowledge base.
• Provide hands-on technical support during End-of-Day (EOD) batch runs, executing fixes and performance enhancements.
• Partner with service automation and L3 engineering teams to implement advanced application monitoring tools, dashboards, and automated alerts.
• Work cross-functionally with incident managers, infrastructure teams, and database administrators to drive rapid resolution of major operational incidents and upcoming change implementations.

Requirements & Qualifications

• Bachelor’s Degree in Computer Science, Computer Engineering, or a related technical discipline.
• Minimum 5 years of professional IT experience, with a proven track record in software engineering, technical solution delivery, or application support within the banking and financial services industry.

Core Technical Stack:

• Strong familiarity with OS/400 (IBM i) systems architecture.
• Proficiency in programming languages such as RPG and COBOL.
• Hands-on experience or exposure to core banking platforms (such as Silverlake) is a distinct advantage.

Technical & Tooling Knowledge:

• Understanding of SDLC and ITIL frameworks.
• Familiarity with enterprise middleware/utilities (e.g., MQ, Connect Direct, Control-M).
• Experience with monitoring and log analytics tools (e.g., Splunk, Geneos, Grafana, ElasticSearch, Ansible).

Soft Skills:

• Exceptional analytical and problem-solving skills; assertive, articulate communicator in both written and spoken English; adaptable to a fast-paced environment and flexible with occasional wee-hour or weekend support.