Software Engineer

Private Advertiser; Singapore; Hybrid; SGD 70,000 - 90,000; Full time

Job summary

A leading HR-tech company in Singapore is seeking a Customer Success Manager to guide enterprise clients in maximizing the impress.ai platform. Your role will involve onboarding new clients, building strong relationships, and ensuring high client satisfaction. Ideal candidates have over 3 years in Customer Success or HR Consulting and are comfortable in a fast-paced SaaS environment. This position offers competitive salary, health insurance, and flexible arrangements in a dynamic work culture.

Benefits

Competitive salary

Health insurance

Flexible work arrangements

Qualifications

• 3+ years of experience in Customer Success, Account Management, or HR Consulting.
• Comfortable learning new software quickly with experience in ATS.
• Exceptional verbal and written communication skills.

Responsibilities

• Lead new clients through the setup process.
• Build long-term relationships with key stakeholders.
• Monitor client usage data for improvements.
• Own the renewal process and find expansion opportunities.
• Gather feedback for product improvements.

Skills

Customer Success

Account Management

HR Consulting

Communication

Problem Solving

Tech Savviness

Education

Bachelor’s degree in Business, Communications, Psychology, or related field

Tools

Workday

Taleo

SAP SuccessFactors

Job description

Job Title: Customer Success Manager

Location: Singapore (Hybrid/Remote)

Department: Client Success

Employment Type: Full-time

About impress.ai

impress.ai is a leading HR-tech company dedicated to making hiring fairer, faster, and more efficient. We provide an enterprise-grade, AI-powered recruitment automation platform that helps large organizations streamline their hiring workflows using Conversational AI.

We are trusted by major enterprises to engage candidates 24/7, conduct autonomous interviews, and shortlist the best talent without bias. If you are passionate about the intersection of Artificial Intelligence and Human Resources, come join us in shaping the future of work.

Job Summary

We are looking for a proactive and tech-savvy Customer Success Manager to join our team. In this role, you will be the trusted advisor to our enterprise clients, ensuring they maximize the value of the impress.ai platform. You will guide clients from onboarding to adoption, helping recruiters and HR leaders transform their hiring processes.

The ideal candidate thrives in a fast-paced SaaS environment, understands the complexities of enterprise recruitment, and is obsessed with client satisfaction.

Key Responsibilities

• Onboarding & Implementation: Lead new clients through the setup process, configuring their AI chatbots to match their specific hiring workflows and ensuring a smooth "go-live."

• Relationship Management: Build strong, long-term relationships with key stakeholders (HR Directors, Talent Acquisition Heads) to understand their goals and ensure our solution meets them.

• Adoption & Optimization: Monitor client usage data to identify areas for improvement. Proactively suggest new features or workflow tweaks to increase ROI.

• Retention & Expansion: Own the renewal process and identify opportunities to expand the usage of impress.ai within client organizations.

• Product Feedback: Act as the voice of the customer, gathering feedback and collaborating with our Product and Engineering teams to drive platform improvements.

Qualifications & Requirements

• Experience: 3+ years of experience in Customer Success, Account Management, or HR Consulting, preferably within the B2B SaaS or HR Tech space.

• Tech-Savviness: Comfortable learning new software quickly; experience with recruitment systems (ATS) like Workday, Taleo, or SAP SuccessFactors is a major plus.

• Communication: Exceptional verbal and written communication skills. You can explain complex technical concepts to non-technical HR professionals with ease.

• Problem Solving: A data-driven mindset with the ability to troubleshoot client issues and think on your feet.

• Education: Bachelor’s degree in Business, Communications, Psychology, or a related field.

Why Join Us?

• Impact: Work on a product that actively reduces hiring bias and improves the candidate experience for thousands of people.

• Growth: We are a high-growth startup where high performers are recognized and given opportunities to lead.

• Culture: A collaborative, transparent, and innovative work environment.

• Benefits: Competitive salary, health insurance, flexible work arrangements, and a supportive team structure.

How to Apply

Ready to revolutionize recruitment? Send your resume and a brief cover letter to [e-mail] or apply via the button below.