Software Developer (D365 Consultant)

ACHIEVE TECHNOLOGY ASIA PACIFIC PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology company in Singapore is seeking an experienced IT Support Specialist to provide L2/L3 support for Microsoft Dynamics 365 and MS CRM platforms. The role involves analyzing and resolving application issues, collaborating with business users, and implementing technical solutions. Ideal candidates have over 4 years of experience in Microsoft Dynamics and familiarity with Agile environments.

Qualifications

• 4+ years of hands-on experience with Microsoft Dynamics 365 CE / CRM Online / On-Premise.
• Strong understanding of CRM modules such as Sales, Customer Service, and Marketing.
• Experience working in Agile or ITIL-based support environments.

Responsibilities

• Provide L2/L3 support for incidents and service requests in D365 and MS CRM.
• Analyze, diagnose, and resolve application issues and performance bottlenecks.
• Collaborate with business users to gather enhancement requirements.

Skills

Microsoft Dynamics 365 CE / CRM Online / On-Premise

Customization & Configuration in D365

JavaScript

C#

.NET

Power Automate

Power Apps

Agile

ITIL-based support environments

Tools

Power BI

Azure services

Job description

Key Responsibilities:

• Provide L2/L3 support for incidents and service requests in D365 and MS CRM platforms.
• Analyze, diagnose, and resolve application issues, performance bottlenecks, and integration errors.
• Collaborate with business users to gather enhancement requirements and convert them into technical solutions.
• Implement configuration changes, custom workflows, plugins, and custom reports using Power Platform tools.
• Perform code reviews, unit testing, and coordinate UAT with business teams.
• Manage release deployments across environments (Dev, QA, Prod) following change control processes.
• Monitor system performance and proactively identify areas of improvement.
• Liaise with Microsoft support for complex issues or product bugs.
• Maintain and update technical and functional documentation.
• Stay current on Microsoft updates, patches, and roadmap to ensure platform compatibility.

Requirements:

• 4+ years of hands-on experience with Microsoft Dynamics 365 CE / CRM Online / On-Premise.
• Strong understanding of CRM modules such as Sales, Customer Service, and Marketing.
• Proficiency in:
• Customization & Configuration in D365
• JavaScript, C#, .NET, Power Automate, and Power Apps
• Plugins, Workflows, Custom Entities, Business Rules
• Data Migration and Data Management
• Experience with Power Platform tools including Power BI is a plus.
• Familiarity with Azure services (e.g., Logic Apps, Azure Functions) is an advantage.
• Experience working in Agile or ITIL-based support environments.