Software & Cloud Support Engineer

MASS POWER SERVICES PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A technology solutions provider located in Singapore is seeking a technical expert to lead the implementation and integration of IT monitoring software solutions. The ideal candidate will have 3-5 years of experience in IT post-sales roles and possess strong knowledge of networking and operating systems. You will work closely with customers, assist technical teams, and develop best practices. This role also requires good communication skills and the ability to manage multiple projects concurrently.

Qualifications

• 3-5 years of experience in IT technical post-sales, implementation, or systems engineering.
• Must be interested in customer support and engagement.
• Willingness to learn new technologies.

Responsibilities

• Lead post-sale implementation and integration of IT monitoring software solutions.
• Work with customers to understand their infrastructure and tailor deployments.
• Assist in onboarding and training customer technical teams.

Skills

IT technical post-sales

Networking knowledge

Operating systems (Windows, Linux)

Analytical problem-solving skills

Java/J2EE technologies

Scripting technologies (batch/Unix shell/Power shell)

Cloud architecture

Containers

DevOps

Virtualization technologies (Citrix, VMware)

Tools

Enterprise monitoring tools

Job description

This is a hands-on, technical position. The key responsibilities for this position are:

• Lead post-sale implementation, configuration, and integration of IT monitoring software solutions.

• Work closely with customers to understand their infrastructure (servers, networks, applications, cloud environments, etc.) and tailor deployments accordingly.

• Assist in onboarding, training, and knowledge transfer to customer technical teams.

• Develop and document best practices, integration guides, and monitoring templates.

• Manage customer expectations through clear communication and proactive follow-up.

• Identify product enhancement opportunities and relay feedback to internal teams.

Requirements

• 3-5 years of experience working in IT technical post-sales, implementation, or systems engineering role with B2B IT support.

• Strong knowledge of networking, operating systems (Windows, Linux), and infrastructure monitoring.

• Must be interested in working in a customer support and customer engagement role.

• Must be interested in learning new technologies and applying them to solve real world problems.

• Must have good analytical problem-solving skills.

• Understanding of Java/J2EE technologies and web applications is a plus.

• Exposure to any scripting technology (batch/Unix shell/Power shell) is a plus

• Exposure to cloud architecture, Containers, DevOps is a plus

• Exposure to Citrix, VMware, and other virtualization technologies is a plus.

• Prior experience with enterprise monitoring tools is a plus.

• Must be ambitious, competitive, energetic; should be a results-oriented team player.

• Must be willing to travel to different customer places and work on multiple projects concurrently.

• Working location at Shenton Way Area