Software Application Support Engineer (Changi Airport)

MAESTRO HUMAN RESOURCE PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading human resources firm in Singapore is seeking an Application Support Engineer to provide software application support and troubleshoot production issues. The ideal candidate will have hands-on experience with multiple programming languages and must be able to work shifts for 24/7 onsite support. Strong problem-solving and communication skills are essential. This role offers opportunities for career growth in a dynamic work environment.

Qualifications

• At least 1 year of working experience in software application development.
• Proven experience in application support and user query management (L1/L2).
• Must be able to work in shifts to provide 24/7 support onsite.

Responsibilities

• Provide software application support, troubleshooting and bug fixing.
• Coordinate regular system maintenance and upgrade activities.
• Resolve incidents and recover services within contractual SLA requirements.

Skills

Java

PHP

Python

C#.Net

SQL/PLSQL

APIs (RESTful and SOAP)

Shell scripting

Database management (SQL Server, MySQL, Microsoft Access)

Operational systems (LINUX and Windows Server)

Application Servers (Apache Tomcat, WAMP, WebSphere)

Communication skills

Problem-solving skills

Education

Bachelor's degree in Computer Science or related field

Job description

The Application Support Engineer who are responsible to support software applications, troubleshoot the production issues reported by end users, and resolve the application incidents during agreed SLA time frame.

Hands-on experience in Java, PHP, Python, C#.Net, SQL/ PLSQL, APIs (RESTful and SOAP) and shell scripting. Basic understanding of application and web server such as Apache Tomcat, WAMP and IBM Websphere, etc. would be required.

The engineer will be able to work independently with minimal supervising.

Must be able work in shifts to provide 24/7 support onsite.

Responsibilities

The Application Support Engineer main responsibilities include:

• Provide software application support, troubleshooting and bug fixing related to the maintained Software Applications.
• Involve in implementation of application enhancements as and when require.
• Communicate with end users, customer’s IT team and support engineers from other application vendors to understand the production issues and advise them the solution.
• Resolve the incidents and recover services within contractual Service Level Agreement (SLA) requirements.
• Work with other member(s) of the support team and Service Delivery Manager to rectify the production issues.
• Document and track incidents and provide regular progress updates.
• Coordinate regular system maintenance and upgrade activities such as monthly maintenance, patching, hotfix testing and deployments.
• Perform impact analysis and post-installation verification test on monthly OS patches/updates and Software patches deployments.
• Update project documentation in accordance to company QMS processes.

Requirements

• Bachelor's degree in Computer Science or a related field with at least 1 year of working experience in software application development.
• Hands-on experience with Java, PHP, Python, C#.Net, SQL/ PLSQL, APIs (RESTful and SOAP) and shell scripting.
• Proficient in database management (SQL Server, MySQL and Microsoft Access), operational systems (LINUX and Windows Server), Application Servers (Apache Tomcat, WAMP and WebSphere)
• Excellent communication skills (verbal, interpersonal, written) and strong troubleshooting abilities.
• Proven experience in application support and user query management (L1/L2).
• Strong problem-solving skills with a commitment to a zero-defect mindset.
• Must be team player with fast learning skill.

5 day week @ Changi airport area (shift work)