Software After-Sales Specialist

MASS POWER SERVICES PTE. LTD.; Singapore; On-site; SGD 75,000 - 100,000; Full time

Job summary

A leading provider of enterprise software solutions in Singapore seeks a Post-Sales Executive to manage client onboarding, maintain relationships, and ensure customer satisfaction. The ideal candidate will have at least 5 years of technical experience in the enterprise software industry, including knowledge of virtualization technologies. This full-time role offers a competitive salary, comprehensive benefits, and opportunities for professional development.

Benefits

Competitive salary and performance-based bonuses

Comprehensive benefits package, including health insurance

Opportunities for professional development

Vibrant work culture with team-building activities

Flexible work arrangements

Qualifications

• Minimum 5 years of experience in a pre-sales or customer-facing technical role.
• Exposure to Citrix, VMware, and other virtualization technologies.
• Excellent communication and presentation skills.

Responsibilities

• Facilitate a smooth handoff from the sales team.
• Build and maintain strong relationships with stakeholders.
• Monitor customer health and satisfaction.
• Serve as the primary liaison between the client and internal teams.
• Manage the renewal process for existing contracts.
• Collaborate with sales and marketing teams.
• Maintain accurate records of all client interactions.

Skills

Customer relationship management

Technical support

Cloud technologies

VMware

Microsoft 365

Presentation skills

Collaboration

Education

Degree in Computer Science, Information Technology, or a related field

Tools

Salesforce

Job description

Roles & Responsibilities

About the role

As a Post-Sales Executive (Enterprise Software) with my client on Enterprise Software and Cloud Services, you will play a crucial role in presenting and demonstrating our cutting‑edge enterprise software solutions to prospective clients. Based in the vibrant Downtown Tanjong Pagar Central Region, this full‑time position will see you working closely with our sales team to identify customer needs, develop tailored solutions, and secure new business opportunities.

What you’ll be doing

• Facilitate a smooth handoff from the sales team and guide clients through the onboarding process, including initial setup, configuration, and training to ensure rapid time‑to‑value.
• Build and maintain strong, long‑lasting relationships with key stakeholders and decision‑makers within client organizations, acting as a trusted advisor.
• Monitor customer health, usage, and satisfaction to proactively address risks, resolve technical issues, and ensure clients are maximizing the value of the software and cloud services.
• Serve as the primary liaison between the client and internal teams (e.g., product development, technical support) to ensure timely resolution of issues and seamless integration of feedback.
• Manage the renewal process for existing contracts and identify opportunities for cross‑selling and upselling additional products or services to grow the account portfolio.
• Collaborate with sales and marketing to align post‑sales strategies with overall business goals and contribute to the development of account plans.
• Maintain accurate and detailed records of all client interactions and account health metrics within the CRM system (e.g., Salesforce) and provide regular reports to management.
• Stay informed about industry trends, competitive products, and new technologies in the enterprise software and cloud space.

What we’re looking for

• Minimum 5 years of experience in a pre‑sales or customer‑facing technical role within the enterprise software industry
• Exposure to Citrix, VMware, and other virtualization technologies is required.
• Exposure to Microsoft 365 technologies is required.
• Exposure to Cloud and/or Container technologies is a plus.
• Understanding of Java / J2EE technologies and web applications is a plus.
• Must be ambitious, competitive, energetic; should be a results‑oriented team player.
• Microsoft / Citrix / VMWare certifications would be an added advantage.
• Strong understanding of enterprise software solutions, including their architecture, features, and integration capabilities
• Excellent communication and presentation skills, with the ability to explain complex technical concepts to non‑technical stakeholders
• Proven track record of successfully identifying and addressing client needs, leading to new business opportunities
• Collaborative mindset and the ability to work effectively as part of a cross‑functional team
• Degree in Computer Science, Information Technology, or a related field

What we offer

• Competitive salary and performance‑based bonuses
• Comprehensive benefits package, including health insurance and retirement contributions
• Opportunities for professional development and career advancement
• Vibrant and supportive work culture with regular team‑building activities
• Flexible work arrangements to support work‑life balance

About us

Our client is a leading provider of enterprise software solutions & Cloud Services in the Information & Communication Technology industry. With a strong focus on innovation and customer success, we empower our clients to streamline their operations, enhance productivity, and drive sustainable growth.