Social Work Associate

HYPERSCAL SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A community-focused organization in Singapore is seeking a Social Work Associate to provide frontline support and manage client enquiries efficiently. The candidate should have a Diploma in Social Work or related field, along with strong interpersonal and communication skills. Both experienced individuals and fresh graduates are encouraged to apply. This role offers an opportunity to make a meaningful impact in the community.

Qualifications

• 1-2 years prior experience in the Social Service Sector.
• Fresh graduates are welcome to apply.

Responsibilities

• Provide frontline support in client enquiries and intake processes.
• Document client enquiries accurately.
• Flag risk and safety concerns immediately.
• Input enquiry and intake details into internal databases.
• Maintain confidential records of client interactions.
• Assist in tracking case load statistics and performance metrics.

Skills

People-oriented

Strong interpersonal skills

Excellent oral and written communication

Analytical and problem-solving skills

Flexible and creative

Effective report writing

Team player

Education

Diploma in Social Work

Other relevant qualifications

Job description

COMPANY DESCRIPTION

Montfort Care is a vibrant workplace with a supportive culture where collaboration and camaraderie thrive. Our teams are highly cooperative, and colleagues genuinely care for each other. We celebrate diversity and innovation, united by our three core values: Dare to be Different, Teamwork, and CHIONG!

Expect a dynamic and fast-paced environment, as we are in an exciting phase of growth. Success here requires adaptability, agility, and the ability to navigate complexity. Our people stay with us because they find a strong sense of purpose and community, enjoying the opportunity to make a tangible difference in people's lives.

We offer a flexible work environment that values the importance of personal and professional growth. With plenty of opportunities for continuous learning and development, Montfort Care is an ideal place for those who want to grow their careers while contributing to meaningful change.

Join us to be part of an amazing team that's dedicated to making a difference and having fun while doing that!

RESPONSIBILITIES

The Social Work Associate (SWA) in the Central Triage Unit (CTU) provides frontline support in client enquiries, intake processes, and documentation. The SWA works closely with Social Workers and Senior-On-Duty (SOD) to ensure clients are attended to efficiently, risk concerns are flagged appropriately, and operational workflows are executed smoothly.

Job Responsibilities:

• Receive and document client enquiries via phone, email, or walk-in, and conduct initial information gathering to understand presenting issues, service needs, and urgency
• Flag risk and safety concerns (e.g., abuse, self-harm, harm to others) to SOD or other seniors immediately
• Provide basic service navigation information (e.g., community resources, helplines) to clients
• Input enquiry and intake details into SSNet and internal databases accurately and within agreed timelines
• Maintain confidential and accurate records of client interactions
• Assist in tracking turnaround times, caseload statistics, and other CTU performance metrics
• Support the CTU team in refining workflows, templates, and client-facing resources
• Participate in team discussions, case reviews, and reflective practice sessions to improve service delivery
• Provide feedback from frontline experience to enhance client journey and reduce duplication for downstream teams

QUALIFICATIONS

• Possess Diploma in Social Work or other relevant qualifications from an accredited institution
• Other disciplines can be considered

OTHER INFORMATION

Relevant Experience:

• 1-2 years prior experience in Social Service Sector
• Fresh graduates are welcome to apply

Competencies:

• People-oriented with strong interpersonal skills
• Excellent oral and written communication skills
• Analytical and problem-solving skills to assess information quickly, make decisions, and provide recommendations
• Flexible and creative in devising alternative solutions
• Committed, proactive, and able to take initiative
• Effective report writing skills
• Team player, able to collaborate across functions

*Only shortlisted candidates will be notified.

Please note that your application will be sent to and reviewed by the direct employer - Montfort Care