Social Work Assistant (Div of Med - KidSTART@KKH KIDS 0-3)

KK WOMEN'S AND CHILDREN'S HOSPITAL PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare facility in Singapore is seeking a Social Work Assistant to manage the intake process at the clinic, ensuring patient enrolment and coordination of services. The ideal candidate requires relevant experience along with strong communication abilities, a desire to work in the helping profession, and will benefit from ongoing training in counselling skills. This role involves collaboration with medical staff and client interaction.

Qualifications

• At least 4 years of relevant experience in a similar role.
• Willing to undergo Certificate in Basic Counselling Skill training.
• Desire to work in a helping profession.

Responsibilities

• Manage the intake process at the clinic.
• Administer consent forms for patient enrolment.
• Attend to enquiries and phone calls.
• Maintain documentation and reporting requirements.

Skills

Strong communication skills

Relationship building

Ability to maintain confidentiality

Effective oral and written communication

Ability to speak a second language

Education

Higher NITEC/NITEC/GCE "O"/"N"/"A" level

Job description

The Social Work Assistant will manage the intake process at the clinic, which includes collaboration with community partners, conducting enrolment and intake to potential pregnant mothers, and coordination of services for eligible clients in the programme.

Job Description:

• Administration of various consent forms to facilitate patient’s enrolment onto the KidSTART @KKH KIDS 0-3 program.
• Gathers accurate and crucial information as needed, adhering to PDPA and hospital guidelines.
• Utilizes strong communication and relationship‑building abilities when engaging with antenatal patients, clients, families, and colleagues.
• Attends to enquiries and phone calls.
• Consults KIDS 0-3 Medical Social Workers/ Senior Medical Social Workers to assign enrolled and triaged patients to the Wellbeing Coordinator/ Community Health Visitor.
• Escalates cases up to MSW/ Senior MSWs for consult and guidance on cases requiring assistance.
• Maintains documentation and complete reporting requirements according to organization standards.
• Attend in‑service talks/lectures to maintain competency, understanding of Programme and for self‑development.
• Performs other job‑related duties as assigned by Program Lead, Medical Social Workers or HOD.

Job Requirement:

• Higher NITEC/NITEC/GCE "O"/"N"/"A" level with at least 4 years relevant experience.
• Those with Advanced Certificate in Social Service are welcomed.
• Willingness to undergo Certificate in Basic Counselling Skill training.
• Desire in working in a helping profession.
• Ability to receive and attend to patients at the reception area.
• Ability to communicate effectively, both orally and in writing.
• Ability to speak a second language.
• Ability to maintain confidentiality of records and information.

Application is ongoing. We regret to inform that only shortlisted candidates will be notified.