SLOT ATTENDANT

HomeTeamNS; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading gaming operations company in Singapore seeks an individual to support slot operations while ensuring excellent guest services. Responsibilities include managing slot machine functions, addressing malfunctions, and maintaining a clean and secure environment. Ideal candidates should possess customer service experience and be proactive problem solvers, willing to work varied hours including weekends. Competitive compensation offered.

Qualifications

• Customer service experience preferred.
• Fundamental knowledge of slot operations rules and standards preferred.
• Ability to manage multiple priorities without compromising service quality.

Responsibilities

• Provide excellent customer service on slot machine functions.
• Reset slot machines after payoffs.
• Examine and perform minor repairs on malfunctioning slot machines.

Skills

Customer Service experience

Critical thinking skills

Ability to work varied hours

Job description

Job Overview:

Support the Supervisor, Slot Operations in ensuring the smooth running of the slot machine rooms while maintaining the highest standards of guest services.

Responsibilities:

• Provide excellent and prompt customer service to patrons on slot machine functions and payouts.
• Reset slot machines after payoffs.
• Examine malfunctioning slot machines to determine the possible cause of the malfunction.
• Perform minor repairs or make adjustments to slot machines, resolve problems such as machine tilts and coin jams, elevate problems to the respective vendors’ technicians.
• Perform settlements for handing and taking over during change or end of shift.
• Perform necessary checkings that abide by the regulatory requirements of slot operations.
• Handling automated e-cashiering machines and ensuring the machines are functioning well.
• Conduct daily inspections of the slot machines and equipment.
• Maintain a constant presence throughout the Slot Machines Room. Walk around to assist guests and provide general information. Extend courtesy and helpful gaming information to guests. Respond to guest complaints in a considerate, professional and positive manner by showing concern and listening actively.
• Maintain an awareness of the guests to avoid possible security problems. Observe players and machine operation for improper use or possible security problems. Notifies management and/or security of suspicious behavior.
• Participate in slot count as assigned and in accordance with the operating policies and procedures.
• Ensure the cleanliness is maintained.

Requirements:

• Customer Service experience preferred
• Fundamental knowledge and an understanding of all slot operations rules, standards, regulations, and operations preferred
• Attentive, ability to apply critical thinking skills, act proactively and manage multiple priorities simultaneously without compromising the integrity or effectiveness
• Consistently maintain poise and a professional demeanor under challenging situations
• Ability to work varied hours, including weekends and holidays if required