Site Reliability Engineer III, Payments Technology

JPMORGAN CHASE BANK, N.A.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase Bank, N.A. is seeking a Site Reliability Engineer III within the Payments Technology team in Singapore. You will improve availability, reliability, and scalability by coding and operating cloud infrastructure, deploying automated pipelines, and driving best practices in end-to-end operations.

The role emphasizes collaboration with software engineers to design resilient systems, implement CI/CD, and apply observability tools to monitor performance and reliability at scale.

Qualifications

• Bachelor's Degree in Computer Science, Cybersecurity, Data Science, or related disciplines.
• Formal training or certification in software engineering with 3+ years of experience.
• Proficient in site reliability culture, principles, and implementation within apps or platforms.
• Proficient in programming languages such as Python, Java/Spring Boot, and .NET.

Responsibilities

• Guides and assists others in building appropriate designs and gaining consensus from peers.
• Collaborates to design and implement deployment approaches using automated CI/CD pipelines.
• Collaborates to design, develop, test, and implement availability, reliability, and scalability in applications.
• Implements infrastructure, configuration, and network as code for applications and platforms in remit.
• Collaborates with stakeholders to resolve complex problems.
• Understands service level indicators and uses service level objectives to proactively resolve issues before customers are affected.
• Supports the adoption of site reliability engineering best practices within the team.

Skills

Python

Java Spring Boot

CI/CD

Observability

Networking

Education

Bachelor's Degree in CS/Cybersecurity/Data Science

Tools

Grafana

Dynatrace

Prometheus

Datadog

Splunk

Job description

There's nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.

As a Site Reliability Engineer III at JPMorgan Chase within the Payments Technology team, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.

Job responsibilities

• Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate
• Collaborates with other software engineers and teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines
• Collaborates with other software engineers and teams to design, develop, test, and implement availability, reliability, scalability, and solutions in their applications
• Implements infrastructure, configuration, and network as code for the applications and platforms in your remit
• Collaborates with technical experts, key stakeholders, and team members to resolve complex problems
• Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers
• Supports the adoption of site reliability engineering best practices within your team

Required qualifications, capabilities, and skills

• Bachelor's Degree in Computer Science, Cybersecurity, Data Science, or related disciplines
• Formal training and/or certification in software engineering and at least 3+ years of experience
• Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform
• Proficient in at least one programming language such as Python, Java/Spring Boot, and .Net
• Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., Cloud, artificial intelligence, Android, etc.)
• Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others
• Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform
• Familiarity with container and container orchestration such as ECS, Kubernetes, and Docker
• Familiarity with troubleshooting common networking technologies and issues
• Ability to proactively recognize road blocks and demonstrates interest in learning technology that facilitates innovation