Site Manager & Soft Services Lead for Jurong Island

KINGSFORCE MANAGEMENT SERVICES PTE LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading facility management company is seeking a Soft Services Site Manager/Lead in Singapore to oversee operations at Jurong Island. The role includes managing cleaning, waste management, and security services while ensuring compliance with client expectations. Candidates should have prior experience in facility services, preferably in the oil & gas sector, and must demonstrate strong leadership and innovation skills.

Qualifications

• Relevant working experience in facility services.
• Preferred experience with oil & gas/petrochemical sector.

Responsibilities

• Lead and supervise soft services operations and teams.
• Ensure compliance with SLAs, KPIs, and quality standards.
• Manage budgets and supplier contracts for soft services.
• Implement innovation and sustainability initiatives.
• Act as the primary liaison for client feedback.
• Support client reporting and service reviews.
• Ensure proper documentation and adherence to change management.

Job description

The Soft Services Site Manager/ Lead for Jurong Island is responsible for overseeing non-technical facility services, ensuring a clean, safe, and welcoming environment in line with contractual SCOPE, SLAs, KPIs and client expectations. This role manages service delivery for cleaning, security, waste management, pest control, landscaping, and workplace experience and other soft services' SCOPE while driving efficiency, compliance, and continuous improvement. Relevant working experience with COMPANY, Bukom, Jurong Island and/or other oil & gas/petrochemical experience is preferred.

Key Responsibilities

1. Lead and supervise soft services operations and Soft Services' teams across all COMPANY's offices and site(s) in Jurong Island, including cleaning, catering (work closely with the appointed food catering services provider and/or other COMPANY's appointed suppliers), waste management, and front-of-house services and occasional events management.
2. Ensure service providers (in-house or outsourced) to comply with agreed SCOPE, SLAs, KPIs, site HSE and quality standards.
3. Manage budgets, costs, and supplier contracts for soft services, optimizing value without compromising standards.
4. Implement innovation and sustainability initiatives (e.g., green cleaning, recycling programs).
5. Act as the primary liaison for client feedback on workplace experience and service adjustments.
6. Support the Key Account Lead in client reporting, service reviews, and contract SCOPE performance.
7. Ensure proper Soft-services documentation and adherence to the established change management controls for the site.