Site Engineer (Site Installation/Electrical/IoT/No Exp Require) LT74

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A recruitment agency in Singapore is looking for a technical support specialist to assist customers with pre-sales and post-sales technical inquiries. The ideal candidate will hold a degree in engineering and have experience with C/C++ programming, embedded electronics, and IoT products. Responsibilities include training customers, resolving technical issues, and developing documentation. This role focuses on customer satisfaction and requires good collaboration skills with internal teams.

Qualifications

• Minimum 1 year of experience in site project coordination and installation.
• Knowledge of LoRaWAN and related IoT products.

Responsibilities

• Provide pre-sales and post-sales technical support to customers.
• Engage with customers to understand their technical requirements.
• Provide training sessions for customers and distributors.
• Investigate and resolve technical issues faced by customers.
• Collaborate with internal teams to address customer needs.
• Develop and maintain knowledge of company products and industry trends.
• Create and update technical documentation.
• Manage technical aspects of projects for customer satisfaction.
• Provide ongoing support after product sales.

Skills

C programming

C++ programming

Knowledge of embedded electronics

Exploratory testing

Test automation

Microsoft Office (Word, Excel, PowerPoint)

Education

Degree/Diploma in Computer, Electrical, or Electronic Engineering

Job description

Responsibilities

• Provide pre-sales and post-sales technical support to customers. Assist in understanding product specifications, features, and applications.
• Engage with customers to understand their technical requirements and challenges. Offer solutions and recommendations based on the company's products or services.
• Provide training sessions for customers, sales teams, and distributors. Ensure that end-users have a clear understanding of product functionality.
• Investigate and resolve technical issues or challenges faced by customers. Collaborate with the engineering team to find solutions.
• Collaborate with internal teams, including sales, marketing, and engineering, to address customer needs and provide a seamless customer experience.
• Develop and maintain in-depth knowledge of the company's products, technologies, and industry trends.
• Create and update technical documentation, including manuals, application notes, and technical guides.
• Manage technical aspects of projects, ensuring successful implementation and customer satisfaction.
• Continue to provide support after product sales, ensuring ongoing customer satisfaction and addressing any additional needs.

Requirements

• Degree/Diploma in Computer or Electrical or Electronic Engineering or equivalent
• Minimum 1 year experience in site project coordination and installation
• Knowledge of programming in C, C++
• Knowledge of embedded electronics fundamentals
• Knowledge of LoRaWAN and related IoT products.
• Passion for exploratory testing and test automation.
• Knowledge on Microsoft Office (Words, Excel & Powerpoint)

How to Apply

Interested applicants, kindly send your resume in MS WORD format to leo.tang(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Tang For Farn (Leo)

EA Personnel Reg No: R24121981