Singaporean ONLY Sales Support Coordinator (Electronics/Loyang)

CVista HR Consulting Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A consultancy firm in Singapore is seeking a customer service coordinator to manage inquiries and complaints, oversee job orders, and ensure high levels of customer satisfaction. Responsibilities include liaising with service personnel, preparing documentation, and maintaining service records. Ideal candidates should have experience in customer service and strong coordination skills.

Qualifications

• Experience in customer service roles.
• Proficiency in handling enquiries and complaints effectively.
• Ability to liaise with technical teams and stakeholders.

Responsibilities

• Attend to customer enquiries/complaints through various channels.
• Generate quotations and process job orders.
• Coordinate with service engineers and sub-contractors for service completion.
• Maintain service records and ensure customer satisfaction.

Job description

· Attend to customers enquires / complaints through phone / email / fax and ensure that necessary actions are taken and followed through.

· Receive, prepare, and generate quotation / charges for customers, Job Order Processing (JOP).

· Schedule and prioritize service request from customers.

· Liaise and coordinate with field service engineers, sub-contractors, customers and other related authorities / parties to ensure service are completed within agreed timeline and to customer’s satisfaction.

· Keep and track service history and follow up with customer account to confirm satisfaction.

· Maintain accurate service records, including service reports upon completion, customer feedback, and ensure they are well documented and uploaded to the system.

· Provide regular customer account updates and reports to the Service Manager, Assistant Service Manager or Lead Coordinator.

· Monitor recurring issues, complaints, and propose process improvement to enhance service quality.

· Identify opportunities for additional service offering, follow‑up services, regular services, equipment upgrade based on customer needs.

· Ensure high level of customer satisfaction through proactive service planning and communication.

· Support customer audits, inspections and provide supporting document when necessary.

· Prepare shipping form for delivery of items.

· Reservations and bookings of air tickets.

· Prepare and draw materials / parts for subcontractor or Technician / Engineer.

· Raise purchase requisition to obtain accessories, installation materials or parts which are required in the project / service jobs.

· Ensure all work schedule records, filing systems and documentations are kept in order.

· Coordinate and maintain schedules for projects and service works for all the service personnel.

· Handle all equipment warranty claims.

· Perform other ad‑hoc duties as assigned by the Manager.

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to irene.lee(at)cvistahr.com