Singapore Store Supervisor (Changi City Point Outlet, Singapore)

Clarks; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading retail brand in Singapore is seeking a Retail Store Manager to lead and develop store operations. The ideal candidate will have extensive experience managing retail teams, a proven track record in achieving commercial objectives, and in-depth knowledge of the Singapore retail market. This role involves enhancing brand visibility, delivering exceptional customer service, and ensuring compliance with operational standards.

Qualifications

• Proven track record in managing retail stores and a team.
• Experience in people behavioral development and leading successful teams.
• In-depth knowledge and experience of the Singapore Retail market.

Responsibilities

• Lead and develop the Retail Store to enhance brand experience.
• Ensure compliance with commercial KPIs and objectives.
• Manage store operations and maintain high customer service standards.

Job description

Responsibilities

• To lead, inspire and develop the Retail Store in delivering a true brand experience for Clarks consumers.
• To lead, inspire and develop the profits for the business
• To take ownership of building the brand aligned to the commercial strategy across the retail estate
• To take ownership of the commercial KPI’s, delivering on set objectives monthly

Accountabilities

• Welcome customers friendly, answering customer’s question, helping them to locate items, providing advice or recommendations
• Operating scanners, cash register & other electronic (Card terminal, hand scan, etc)
• Accepting payments, ensuring all price & quantities are accurate and providing a receipt to every customer, declaration of cash received and cash return.
• Cross sell product and introduce new promotion item
• Follow all store procedures regarding payment type, voucher and etc
• Maintaining a clean workspace
• Assist and work with each other to ensure store operation run smoothly
• Completion job task assigned by superior with established guideline & SOP
• Ensure to keep shelf display with latest trading plan and VM
• Receive goods arrival, check, reporting & update good received as per standard procedure to superior
• Brand visibility, image and awareness in the store and competitor
• Retail/ Outlet management and high standards of customer service
• Highly motivated, professional and effective team
• Proven track record in managing retail stores, sales driven operation savvy
• People oriented and administration
• In-depth knowledge and experience of Singapore Retail market
• Proven track record in managing a stores and team of 4
• Experience in people behavioral development and leading successful teams
• Experience in building and developing (coaching) store team member
• Knowledge of wider retail and sales environment and current trends

Technical Skills

• Drive and self-development
• Time management and delegation
• IT literate: ability to use excel, word, PowerPoint
• Working independently, using initiative and judgement to lead decisions with superior