Singapore MBA Lead

Ernst & Young Solutions LLP; Singapore; On-site; SGD 100,000 - 130,000; Full time

Job summary

A global professional services firm in Singapore is looking for an Assistant Director for the Finance Business Advisor position. This role involves managing a team in providing financial guidance related to SAP processes, ensuring client readiness for negotiations, and coaching team members. A candidate with at least 6 years of experience in finance/customer service who excels in communication and analytical skills is preferred. Opportunities to develop management skills in a dynamic environment are offered.

Benefits

Development opportunities

Dynamic team environment

Qualifications

• Minimum 6 years of experience in a corporate organization preferably in finance/business/customer service area, with supervisory roles.
• Ability to prioritize workload while meeting strict deadlines.
• Strong analytical skills to improve financial performance through proactive outreach.

Responsibilities

• Organise a team schedule for client engagement calls and chats.
• Make decisions to ensure timely responses to client servers.
• Provide coaching and guidance to the Internal Business Advisor team.

Skills

Fluent and effective English speaker (C2 level)

Minimum 6 years of experience in finance/business/customer service

Exceptional customer service skills

Strong communication and partnering skills

Strong knowledge of financial metrics

Tools

SAP

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

GDS – Finance Business Advisor - Assistant Director

EY Global Delivery Services means 27,000 specialists providing globally IT, HR, finance, project management and strategic business services to EY member firms. In addition, we deliver support and solutions to clients from all over the world. EY is carrying out a global business transformation which includes global SAP implementation. This significant change to our business creates new possibilities for internal candidates.

The opportunity

We are looking for a Manager for our Internal Business Advisor team. This individual will have strong financial experience and will provide guidance and support to our team as they advise our internal client serving teams to make best use of SAP and its processes in order to effectively manage their projects with EY’s external clients. There are three main components to this role:

• Maintaining a strong technical working knowledge of SAP as well as EY’s business operating model, in order to guide the Internal Business Advisor team on the challenges they encounter while supporting our client serving teams.
• Providing management structure (recruiting, training, scheduling) and performance counselling to the growing Internal Business Advisor Team.
• Acting as a critical liaison between the team and the Global Finance leadership.

If you’re flexible and enjoy a continually evolving business environment there’s no better role to further develop your skills!

Your key responsibilities

• Organise a team schedule for taking calls / chats from client servers – ensuring engagement teams are properly prepared for client negotiations from a financial perspective, explaining downstream impacts of different user choices required in SAP, providing instruction and guidance on the preparation of external client project completion estimate processes and corresponding financial impacts, and advising and screen sharing to show users how to perform various actions in SAP.
• Make team decisions to ensure client servers receive a timely and accurate response from the team, resolving questions or issues in a one‑stop basis where possible or escalating to the appropriate functional expert quickly and effectively.
• Use strong analytical skills to determine individuals or teams in need of proactive outreach to improve financial performance, and build strong relationships with regional service line finance teams to understand how to best approach your combined stakeholders.
• Guide the team on how to best leverage system and finance expertise in order to prepare for discussions: making judgments regarding the topics to be addressed and their prioritization.
• Provide coaching and guidance to the Internal Business Advisor team to help further develop their skills through job shadowing, advising and training.
• Help facilitate training for account and engagement teams on SAP and effective financial management practices.

Skills and attributes for success

• Fluent and effective English speaker (C2 level).
• Minimum 6 years of experience working in a corporate organization preferably in finance/business/customer service area which includes supervisory role experience.
• Excellent listening skills to provide focused advice, combined with the ability to apply judgment and seek guidance when escalation to a functional expert is appropriate.
• Exceptional customer service skills, including responsiveness and commitment to quality.
• Ability to prioritize workload and deliver outputs within strict deadlines.
• Strong communication and partnering skills with people at all levels of the firm.
• Strong knowledge of financial metrics and dependencies, including ability to calculate variances quickly and accurately.
• Experience coaching more junior team members through shadowing, answering questions, advice, etc.

What we look for

We’re interested in hiring a professional in customer service area who is experienced in financial economics. You should be able to work independently with limited supervision and demonstrate self‑drive whilst prioritizing workload and delivering outputs within strict deadlines. As an ideal candidate you should have a strong desire to help and support people requiring assistance and you have to be a fantastic team player.

What this role offers

This role offers a great possibility to develop both financial knowledge and management skills whilst giving you the opportunity to work in a professional, dynamic and a truly global team. If you have confidence with professional client service and you are keen to develop further in financial area, the position is just perfect for you, so don’t hesitate and apply!