Singapore Airport Manager

Qantas Airways Limited; Singapore; On-site; SGD 100,000 - 130,000; Full time

Job summary

A major international airline in Singapore is looking for an Airport Manager to lead the airport's operations and customer service delivery. The successful candidate will have significant operational experience, exceptional leadership skills, and experience within the airline industry. This role is essential for maintaining performance and driving improvements in customer satisfaction. Benefits include discounted travel and comprehensive health support.

Benefits

Discounted flights

Special rates on hotel bookings

Comprehensive health benefits

Qualifications

• Senior level operational and managerial experience in a service or regulatory environment.
• Experience in the airline industry within an airport setting.
• Strong leadership capabilities in coaching and mentoring.
• Ability to communicate effectively at all levels.
• Knowledge of relevant aviation security regulations.

Responsibilities

• Accountable for day-to-day airport operations and customer service delivery.
• Manage operational targets, financial budgets, and strategy implementation.
• Build and maintain relationships with airport authorities and stakeholders.

Skills

Operational and managerial experience

Leadership skills

Communication and negotiation skills

Knowledge of aviation regulations

Profit and loss management

Job description

Job Description

Our ability to stand the test of time has been no coincidence. We’ve come this far because we continue to evolve. It’s a challenge that never ends and drives every individual in our team to make tomorrow better than today for our customers.

Our offshore ports each have a personality of their own. When you’re part of the offshore Qantas family, you might be physically apart but you’re still a close part of our team.

As the Airport Manager Singapore, you will be responsible for the airport’s leadership, management, operational and customer service delivery. The position has direct accountability for the airport’s ‘above’ and ‘below’ the wing airport operations, customer service, safety, revenue, regulatory, people and airport KPI metrics (e.g. on time performance) and will be accountable for the day-to-day airport operations ensuring a safe operational environment that drives continuous customer service and business improvement. The role is responsible for leading and developing the frontline team including training, coaching and expertise on a full range of people management items.

The position will strategically assess the overall airport operational performance and analyse, evaluate and challenge existing business processes. Alongside this, you will manage operational targets, financial budgets and cost controls, developing and implementing local strategy while complying with corporate policies, procedures and guidelines. In addition, you will be working closely and maintain positive relationships with airport authorities and related stakeholders, all government and regulatory agencies, vendor/business partners and any key external stakeholders.

Qualifications

• Operational and managerial experience at a senior level in a large, complex service environment, and/or with a regulatory body
• Demonstrated experience in an operational area within the airline industry in an Airport environment
• Concise understanding of all aspects of operational, safety, security and emergency procedures
• Highly developed people leadership skills including performance management, coaching, mentoring and team development to lead and motivate Qantas and Ground Support Personnel
• Proven ability to communicate & negotiate effectively with all levels of government, service providers, airport and airline authorities
• Knowledge of the local equivalent Aviation Security Act
• Extensive and thorough knowledge of CAAS, CASA, TSA, CBP, CDC, DOT & FAA regulations and a demonstrated understanding of current regulatory and industry issues is desirable
• Ability to grow the Qantas brand through collaboration with internal stakeholders including but not limited to sales, marketing, freight and engineering
• Proven experience in managing profit and loss (P&L) and overseeing financial performance throughout the fiscal year
• Proven ability to implement and drive strategic initiatives with a strong focus on customer satisfaction and operational performance

Benefits

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel - and you probably do too. From day one, eligible employees and travel companions can enjoy heavily discounted Qantas flights to London, Australia and across our network. You can even upgrade to premium cabins when there’s space. After 6 months, you and your eligible travel companions can get discounted flights with over 100 partner airlines worldwide
• Holidays and Hotels: Qantas and Jetstar offer special rates on hotel bookings for employees worldwide. Additionally, you can enjoy great deals on our hotel and flight bundles
• We’ll support your health and wellbeing: unlock a healthier you with comprehensive Health and Wellbeing benefits, including inpatient, outpatient and dental insurance, family mental health support and fitness perks, ensuring your holistic growth from day one

The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close: 2nd November 2025

About us

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic and international services.